Lead Contract Support

As Lead Contract Support you will be the Lead ambassador for both CBRE and our client’s brand. Leading a team of Site Support Coordinators, you will bridge the gap between local operations and central leadership. You will oversee operational excellence, manage supply partners, ensure rigorous legislative compliance, and drive solid financial control within a data‑driven environment.

• Lead, mentor, and coach a team of Site Support Coordinators, driving a culture of recognition and performance development.
• Act as the lead expert on policies; oversee schedules, site trackers, and business continuity plans; and coordinate on boarding/off boarding.
• Promote a world‑class safety culture by managing logbooks, validating contractor compliance, and tracking audit actions.
• Act as the Facilities Manager’s financial right‑hand—managing billing, calculating margins, tracking P&L/WiP, and championing the country’s financial systems.
• Serve as the key contact for vendors, obtaining quotes, issuing contracts, and administering supplier performance reviews.
• Identify savings opportunities, drive process efficiencies, and lead transformative regional programs.

You will consistently exceed KPIs and SLAs, becoming a trusted advisor to both your team and the client. You will champion an exceptional customer experience, cultivate a safe, highly engaged workplace, and deliver clear development paths for your team.

• High IT literacy and fluent written/spoken English paired with strong interpersonal and communication skills.
• Solid understanding of good health & safety practices; excellent grasp of Facilities Management (FM), M&E services, and live‑environment projects.
• Proven track record in delivering high‑quality customer service, building trusted client relationships, and supervising contractors under structured processes.
• Prior people management experience with a knack for workload prioritisation.
• Strong commercial awareness with OPEX/CAPEX and budget management experience in real estate.

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.