General Manager

We are seeking an experienced and motivated General Manager to lead the day-to-day operations of our busy pub. This pivotal role requires a hands‑on leader with a passion for hospitality, a strong commercial mindset, and a proven track record of creating outstanding customer experiences. You will be responsible for delivering exceptional service, driving sales, managing a high‑performing team, and ensuring the venue operates efficiently, safely, and profitably, while inspiring teams to achieve operational excellence and business growth.

• Oversee comprehensive pub operations, including bar, food service, events, and customer service.
• Lead, motivate, and develop a high‑performing team, including managers, supervisors, and front‑line staff.
• Manage recruitment, training, scheduling, and performance of all employees.
• Uphold exceptional standards of service, cleanliness, and venue presentation.
• Monitor and manage financial performance, including sales, labour costs, stock control, and profitability.
• Develop and implement strategies to achieve revenue and profit targets.
• Ensure strict compliance with licensing laws, health & safety regulations, and company policies.
• Professionally manage customer feedback and resolve issues effectively.
• Plan and execute promotions and marketing initiatives to drive footfall and revenue.
• Cultivate strong relationships with suppliers and the local community.

• Proven experience as a General Manager, Pub Manager, or senior Hospitality Manager.
• Demonstrated strong leadership and people management capabilities.
• Exceptional communication and customer service skills.
• Robust financial and commercial acumen.
• Experience in managing stock, budgets, and labour costs effectively.
• Thorough knowledge of licensing regulations and health & safety standards.
• Ability to thrive and make effective decisions in a fast‑paced environment.
• Personal Licence Holder (desirable, but not essential).

• Competitive salary and bonus scheme.
• Opportunities for career development and progression.
• Staff discounts and employee benefits.
• Supportive and dynamic working environment.
• Ongoing training and professional development.

Experience: Required

Languages: English – Advanced

Employment: Full‑time

Salary: £40,000 – £45,000 yearly