Operations Manager

Reporting to the Operations Director, you will lead a team of Account Managers while providing strategic oversight of the Service Desk, ensuring operational excellence, outstanding customer service and commercial performance across a portfolio of contracts.

This is an excellent opportunity for a commercially minded leader who enjoys developing high-performing teams, building strong client relationships and driving continuous improvement.

Working Hours:

• Monday to Thursday: 8:30am – 5:00pm
• Friday: 8:30am – 4:00pm
• Full-time, 40 hours per week

• Lead, coordinate and manage a team of Account Managers, providing senior management oversight of the Service Desk to ensure key operational deliverables are achieved.
• Take ownership of the operational structure, ensuring service levels are consistently maintained and customer expectations are met.
• Build and maintain strong customer relationships across the contract portfolio.
• Drive customer excellence through high-quality service delivery.
• Take full Profit & Loss (P&L) responsibility for your portfolio.
• Monitor Work in Progress (WiP) and debt management through your Account Managers, ensuring agreed financial targets are achieved.
• Foster a positive, collaborative and high-performing team culture.
• Ensure compliance with all Health & Safety legislation and company safety policies.

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Collaborative and supportive work environment.
• Training and cross-training opportunities.
• Contribution to a dynamic and growing company.

Gratte Brothers Group is an equal opportunities employer and welcome applications from all qualified candidates.