Head of Professional Services Sales UKI

Location: Greater London

## Head of Professional Services Sales UKIApplylocations:
London (Flexible) time type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR111180
** Be the one building AI-powered experiences where they matter most.
** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.  Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.  

# Head of Professional Services Sales UKIProfessional Services | UKI
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* Reports to:

** VP Customer Success UKI  
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* Location:

** London (Hybrid)#

Role Overview The Head of Professional Services Sales UKI leads the Professional Services commercial engagement function across the UKI region, with a strategic focus on AI-led customer transformation.

This role is responsible for driving services growth, commercial governance, and customer outcomes by positioning AI capabilities at the centre of the services proposition.

You will partner closely with Sales, Customer Success, Delivery, Product, and Solution Consulting to shape complex enterprise opportunities, develop scalable engagement models, and ensure AI solutions deliver measurable business value.

This is a senior quota-carrying leadership role with accountability for regional services bookings, AI services growth, profitability, forecasting, and executive customer engagement.#

Key Responsibilities ## AI and Services Strategy
* Lead the evolution of the UKI services engagement strategy toward AI-led transformation services.
* Position AI capabilities as a core component of customer transformation roadmaps.
* Drive development of scalable AI services offerings, adoption programmes, and innovation engagements.
* Identify market opportunities and influence regional go-to-market strategy.## Customer and Commercial Leadership
* Build executive-level customer relationships and act as a trusted transformation advisor.
* Own regional services bookings, AI services growth, profitability, forecast accuracy, and backlog health.
* Lead complex enterprise pursuits, commercial negotiations, and strategic renewals.
* Partner with Sales and Customer Success leadership to drive adoption, retention, and expansion.## Governance and Operational Excellence
* Establish governance standards across Statements of Work, estimation, change control, and commercial engagement processes.
* Ensure services engagements align customer outcomes, delivery scalability, and commercial performance.
* Drive forecasting discipline, operational rigor, and risk management.## Organisational Leadership
* Lead and develop the UKI Services Engagement capability.
* Coach and mentor team members across commercial leadership, executive engagement, and AI positioning.
* Drive cross-functional alignment across Customer Success, Delivery, Product, Finance, and Sales.# Success Measures
* Regional services bookings attainment
* AI services growth and adoption
* Services profitability and margin performance
* Forecast accuracy and backlog health
* Strategic account growth and renewals
* Customer satisfaction and executive engagement
* Team capability and operational maturity# What You Bring
* Minimum 5 years of direct people management experience, including leading, coaching, and developing high-performing commercial, consulting, professional services, or customer-facing teams.
* 10+ years of experience in enterprise SaaS, Professional Services, consulting, or customer transformation leadership.
* Strong preference for Genesys experience or expertise in enterprise CX, AI, or adjacent cloud platforms.
* Proven success leading complex commercial engagements and transformation programmes.
* Experience driving AI-led customer transformation and innovation initiatives.
* Strong executive presence and ability to influence senior stakeholders.
* Strong commercial and financial acumen, including forecasting, profitability, and governance.
*…