Visitor Attractions Team Leader

The Role

We’re currently recruiting a Visitor Attractions Team Leader within our Visitor Attractions Department to help us take things to the next level.

Team Leaders aim to deliver the successful operational running of all Visitor Attractions, ensuring best‑in‑class experiences are delivered across all products. They provide excellent customer service to all visitors visiting the Club and maximise all onsite sales, including ticketing, conversation, and add‑on products, actively reducing and managing operational costs. Lead and manage a large workforce of contracted and casual members of staff, ensuring they are equipped, trained, and motivated to deliver within their roles.

This role requires working 40 hours per week, 5 out of 7 days including match days, weekends, school, and bank holidays. Shift lengths vary depending on the needs of the business and include early starts and evenings. You will also be required to work across retail as part of the wider department in the attractions closure periods.

• Lead and manage the day‑to‑day operations of all Visitor Attractions (F1 DRIVE London, Dare Skywalk and Stadium Tours) ensuring best in class experiences are delivered.
• Pro‑actively manage and be a lead user for all Visitor Attractions systems and software which support the operations, including ticketing, timing and booking systems, sales and rostering software and manage daily race schedules ensuring accuracy and functionality.
• Responsible for team training and inductions, ensuring compliance with new policies and processes, and ensuring teams are highly motivated and have the skills and knowledge to succeed.
• Ability to lead, motivate and support front‑line team to deliver exceptional guest experiences ensuring every visitor feels welcomed, engaged and valued.
• Line management, coaching, and support of a team of permanent and casual staff.
• Ability to achieve daily revenue targets, with a focus on onsite sales, upselling and conversion.
• Ensure all facilities comply with relevant regulations, such as First Aid, Fire Regulations, Health & Safety, following and relevant practices i.e., National Karting Association (NKA).
• Develop and implement operating procedures and policies, including writing formal documents such as Standard Operating Procedures (SOPs) and conducting Risk Assessments.
• Build strong working relationships with third‑party suppliers, proactively work with them to ensure the Attractions are supported and can run effectively.

• A background within a Visitor Attraction or in a leisure facility at a supervisor, team leader, assistant management level.
• Proficient in using software and ticketing systems for staff management and operations.
• Proven track record in delivering exceptional customer experiences and improving standards.
• Experience in staff management and the ability to motivate and lead a team effectively.
• Accountable with the ability to make quick decisions in a fast‑paced environment.
• Ability to carry out detailed tasks with minimal direction or supervision.
• Experience with using ticketing systems, bookings software and rostering systems.

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race, ethnic and national origins, religion or belief, or sexual orientation.

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.