Global Head of Operations - Fitzrovia

Global Head of Operations
- Fitzrovia, London

Contract:

Full Time, Monday
- Friday;

Location:

London HQ (with travel within the UK and US as required);

Reports to:

Chief Executive Officer;
Direct reports: UK Operations Manager, US Operations Manager, New Studio Opening Manager

FACEGYM is the world's first facial fitness studio – a unique concept combining massage techniques with advanced skincare, tools, and technology to lift and sculpt the 40+ muscles of the face. We are in the confidence‑boosting business, helping our customers look and feel their best. With studios across the UK and US, including New York and Los Angeles, FACEGYM is entering a new phase of international expansion, including franchise operations in the UK and India.

As we scale our corporate studio portfolio, we strengthen the operational foundations that ensure every studio operates to a world‑class standard.

We are looking for a hands‑on, highly organised, and commercially aware Head of Operations to lead the day‑to‑day running of FACEGYM's corporate studio operations across the UK and US. This delivery‑focused role sits at the heart of the business, ensuring studios are open, compliant, well‑maintained, and operating efficiently and consistently to FACEGYM standards. Working closely with the CEO and Head of US, the role executes operational strategy with pace, accountability, and excellence across the studio network.

Direct line management responsibility covers the UK Operations Manager, US Operations Manager, and New Studio Opening Manager, ensuring clear accountability and consistent execution across both markets.

• Drive day‑to‑day operational management of FACEGYM's corporate studios, ensuring consistent execution of operational standards and priorities.
• Deliver against core operational KPIs, including studio and equipment uptime, maintenance turnaround times, compliance and licensing status, supplier performance, and operational cost efficiency.
• Maintain clear visibility of operational performance, identify issues early, and ensure timely resolution to minimise downtime and disruption.
• Own and manage operational budgets across both markets, controlling costs, monitoring spend, and driving efficiencies in partnership with Finance.
• Contribute to studio commercial performance and planning by providing operational input into budgeting, forecasting, and cost‑to‑serve models, supporting profitable and sustainable studio operations.

• Ensure all studios operate under valid and up‑to‑date licences, permits, and regulatory approvals, including treatment, establishment, and business operating requirements.
• Partner with Product and Supply Chain teams to ensure consistent availability of treatment consumables and retail stock, minimising stock‑outs and service disruption.
• Lead and develop the UK Operations Manager and US Operations Manager, ensuring alignment, consistency, and strong communication across London, New York, and Los Angeles.

• Act as the primary operational contact for studio landlords across all regions, managing lease‑related operational matters, service charges, building access, and property issues affecting trading.
• Plan, coordinate, and oversee renovation, refurbishment, and fit‑out projects across UK and US studios, ensuring delivery on time, within budget, and to FACEGYM standards.
• Manage maintenance schedules, repairs, and equipment servicing across all studios, ensuring rapid resolution of faults and minimal operational disruption.
• Build and manage a reliable network of contractors and suppliers, negotiating contracts, agreeing service levels, and holding vendors accountable for quality, cost, and responsiveness.
• Oversee procurement of operational equipment, tools, and consumables, ensuring continuity of supply and value for money.

• Lead and develop the New Studio Opening Manager, ensuring effective support and oversight of new studio openings, operational readiness, and launch delivery.
• Support franchise launches through the New Studio Opening…