Lounge Supervisor

A hands‑on supervisor to lead daily operations and oversee private events. They will manage and motivate the team to deliver top‑tier service.

• Previous relevant experience with a background in events, hospitality and managing a team
• Proven ability to manage complex sales operations with measured success
• A natural leader with experience to inspire operational teams to deliver results
• Positive and passionate focus on great customer experience
• Demonstrates flexibility and agility

• Supporting the Lounge Manager in leading team members
• Open and close the Lounge, coordinate floor team, and manage day‑to‑day service.
• Ensure the Lounge complies with all relevant HACCP procedures and legislation, following best practice principals to deliver a consistent standard of ‘world class’ customer service
• Ensure legal compliance with the sale of alcohol, prevent underage drinking, and uphold premises licensing regulations
• Work alongside the other Retail Managers, identifying training requirements to ensure the team have development opportunities
• Support with recruitment, retention, management, and development of the team
• Work closely with your Team of Café bar assistants to develop and sustain a high level of team energy and engagement, focused on our company values and service promises
• Conduct regular stock takes, manage deliveries, and ensure bars are fully stocked.
• Coordinate closely with the sales team on set‑up, staffing and timelines for events ranging from intimate gathering to large‑scale parties.