Senior Service Manager

Senior Customer Success / Service Manager – London or Manchester (Hybrid)

Closing Date - Monday 10th July (We may close this sooner if we receive ahigh volume of applications)

Looking for an exciting new challenge, that puts you at the forefront of the energy sector, This is your opportunity.

If you’re already operating at a senior level in customer success or service management but feel limited — whether that’s in influence, exposure, or progression — this role gives you the chance to step into something bigger.

This isn’t about doing the same job in a different company. It’s about moving into a role where you can shape outcomes, influence major customers, and play a visible role in what happens next.

We’re powering Britain’s smarter, greener future — today, tomorrow, together.

Working at Smart DCC puts you at the centre of the UK’s energy transformation, partnering with some of the biggest names in the industry and helping them get the most from the smart network.

This role is designed for someone who:

• Feels ready for a new challenge and greater development opportunities
• Wants to move away from reacting to issues and into driving better customer outcomes
• Is looking for greater exposure to senior stakeholders and complex environments
• Wants a clear pathway into future leadership
• You’ll be joining with the expectation that you can hit the ground running and whilst given the support to step up over time — gaining the experience and visibility needed to progress further.

• Build deep, trusted relationships with key customers, becoming a go-to partner they rely on
• Lead and own customers improvement plans, helping them get more value from DCC by sharing best practice, understanding what’s coming next and aligning business priorities
• Look ahead to what the next 12–18 months could bring for your customers, spotting risks and opportunities before they land
• Influence stakeholders across all levels to shape better outcomes and stronger partnerships
• Drive continuous improvement by challenging the norm and introducing better ways of working.

• Experience already operating at a senior level in customer success or service management
• A track record of working with challenging customers in complex environments
• Someone who naturally looks beyond immediate problems and focuses on what’s ahead
• Experience leading or managing people, with clear potential to grow further
• Strong relationship-building skills and the ability to influence senior stakeholders with confidence

• Real exposure to major UK energy organisations and critical national infrastructure
• The opportunity to work at the leading edge of the smart energy network
• A move from day-to-day delivery into shaping customer direction and outcomes
• Clear opportunity to grow into a future leadership role
• A role where you can genuinely make your mark and be recognised for it

While our mission is ambitious, we also prioritise balance offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people.

We also offer a competitive 8 days per month hybrid work policy for most roles as well as competitive salaries with regular benchmarking, bonuses tied to personal and company performance. Our core benefits include pension, generous leave allowance, private healthcare and range of flexible benefits that you can tailor to you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact Stephanie

Please clickhere to view our diversity and inclusion policy.