People Operations Lead

hackajob is collaborating with Wise to connect them with exceptional professionals for this role.

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world’s money.

For everyone, everywhere.

More about our mission and what we offer. We’re looking for a People Operations Lead to join our People Operations team in London and to support our Wisers across UK and EU markets. This role is a unique opportunity to have an impact on Wise’s mission and assist business leads and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey, and in turn growing as a people leader.

This role will report to our EMEA People Operations Lead.

As part of the People Services team, our vision is to create fast, convenient, and transparent support, powered by smart tech and human advice. As the UK People Operations Lead, you are the operational guardian of the Wiser experience in our HQ, alongside smaller EU markets. You’ll lead the London and Brussels-based Support teams, ensuring that our operational engine runs at peak efficiency.

You’re not just managing a ticketing desk; you’re ensuring that every interaction a Wiser has with People Operations is seamless, compliant, and data-driven. You’ll be the bridge between global People strategy and local execution, ensuring our processes scale as fast as we do.

• Team leadership and coaching:
  Lead and upskill a team of Support Specialists (4 in London, 1 Senior in Brussels). You’ll focus on their growth, performance against OKRs, and fostering a culture of ‘working smart’.
• Operational excellence:
  Take full accountability for ticketing operations and SLAs. You’ll monitor volumes, identify bottlenecks, and ensure the team provides a high-quality, consistent service.
• Process optimisation:
  Actively identify friction in the Wiser journey. You'll partner with other People teams to improve processes through automation and deflection, and ensure our internal knowledge base is the single source of truth.
• Stakeholder and vendor management:
  Build strong, trusted relationships with local business stakeholders to ensure People Operations services align with their team needs. You’ll also act as the key liaison for our UK/EU vendors, holding them accountable for seamless delivery and a top-tier Wiser experience.
• Compliance and audit:
  Ensure all UK/EU operations (from right-to-work checks to payroll inputs) adhere strictly to local labour laws and financial regulations. You'll be the "safe pair of hands" for local audits.
• Data-driven insights:
  Use helpdesk data and feedback loops to tell the story of the UK/EU Wiser experience, providing the EMEA Lead with the BAU insights needed for future planning and improvements.

• Proven HR experience:
  Your specialism is in HR operations within a fast-paced environment.
• Experienced Lead:
  You feel comfortable leading, developing and optimising a team and being a champion of the ‘working smart’ principle.
• Customer-driven:
  You’re customer‑centric, always thinking about how to automate and improve the Wiser experience while working smarter not harder, being able to understand diverse perspectives and vary your communication style based on the circumstance.
• Data‑driven:
  With your high proficiency in data tools and visualisation, you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analysing needs.
• Solutions‑focused:
  You're able to proactively prioritise problems and initiatives to build solutions that have the most measurable business impact.
• A heap of empathy and emotional intelligence:
  You’ll need to be able to communicate effectively with all kinds of people both in person and in writing.
• Initiative:
  We’re not about…