Relationship Manager

Contract & Relationship Manager

Responsible for the full ownership of the governance and oversight of multiple complex contracts. Oversees contractual services delivered to customers, aligning with mission and values.

This position reports to the Managed Service Contracts Manager and is part of the Managed Service Contracts Team. Dedicated to one of our biggest customers in the London area (SWLP – South West London Pathology).

• Undertake all aspects of contract evaluation and governance, including KPIs.
• Monitor subcontractor contract compliance to detailed Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
• Draft standard contract documents such as non‑disclosure agreements, change control documents, Framework schedules, etc. as required.
• Provide excellent customer experience, demonstrate knowledge and pride in the role, and deliver high quality service to build loyalty.
• Manage performance and financial statistics for Beckman Coulter and subcontractors, identify opportunities to control and reduce costs, and pursue continuous improvement in performance.

• Knowledge of Managed Services with account management experience, delivering and monitoring contract performance/compliance.
• Excellent customer service, business management techniques and negotiation skills.
• Experience working in a team handling complex projects with management of multiple stakeholders and varying agendas.
• Outstanding planning and organisational skills with evidence of creation and execution of successful strategic plans and contract performance.
• Understanding of public procurement and supplier management in a laboratory setting.

• Ability to travel – the role requires 70% travel, including days dedicated at SWLP offices; wider travel with overnight stays may be required.
• Must have a valid driver’s license with an acceptable driving record.

• Tender proposal management.
• Procurement and supply chain process.

Beckman Coulter Diagnostics offers a broad array of comprehensive, competitive benefit programmes that add value to our lives. Whether it’s a health care programme or paid time off, our programmes contribute to life beyond the job.