Regional Disrepair Manager

Known internally as Regional Property Manager

Full-time, Permanent opportunity (37.5 hours) – Hybrid, this position is suitable for MTVH's Flexible Working Policy

Southgate, N14: £59,983 - £63,139

We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London.

• Strong leadership skills and background in managing a multifaceted repairs team
• Management of disrepair cases with experience presenting as an expert witness in disrepair hearings
• Experience of Contract/Project Management (essential)
• Experience of working in Social Housing, Building Surveying, or a regulated field
• History of dealing with customers from different backgrounds, and delivering a positive and transparent service
• Experience of analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in reporting
• Experience of working with external stakeholders
• Experience of dealing with customers and responding to customer enquiries on the phone and in writing
• Budget management - adhering to budget set and managing expectations
• Strong leadership skills and the ability to manage a varied and demanding workforce
• A self-starter who isn’t afraid of challenge
• Must have car and business insurance.

• Housing Experience or working in a related field

To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years.

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