KYC Team lead - Spanish speaking

Job Summary

We are seeking a Project Manager or Team Lead to oversee KYC transitions and lead delivery teams across geographies. Prior exposure to FCC frameworks and KYC regulations is highly desirable. This role includes planning, execution, stakeholder management, and issue resolution.

Location
:
London, UK

Type
:
Full-time (On-site)

Department
:
Customer Operations

• Drive end-to-end execution of KYC transition projects ensuring regulatory compliance and delivery readiness
• Create and maintain project plans, RAID logs, and status reports
• Manage and lead multi-location teams of KYC analysts and outreach staff
• Coordinate with FCC, compliance, technology, and client teams
• Monitor and proactively manage project risks, issues, and dependencies
• Ensure delivery milestones and SLAs are consistently met
• Drive process improvements and standardization across teams and geographies

• Experience in project management or transition.
• Proficiency in Spanish (spoken and written) is required.
• Strong understanding of Global KYC / AML Requirements and FCC (Financial Crime Compliance) regulations
• Experience managing outreach and screening processes (sanctions, PEP, adverse media)
• Proven leadership and stakeholder management skills.
• Experience with Agile or hybrid delivery models.
• Excellent communication and problem-solving capabilities.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.