Head of Core Services; Temporary

We are looking for an experienced and motivated advice manager to cover a temporary four‑month absence. The Head of Core Service has overall responsibility for a range of projects and services funded by organisations including Wandsworth Borough Council, and works closely with the Senior Management Team to lead the charity. They focus on partnerships with statutory organisations and lead a team of managers and frontline staff responsible for day‑to‑day delivery.

As manager and leader, their key responsibilities include:

• Ensuring we live up to our values, standards and ambitions, including being a more inclusive workplace where everyone receives the support they need to perform their best.
• Managing contracts and relationships with funders, partners and other stakeholders such as senior council officers, local councillors and MPs.
• Developing and delivering on our organisational strategy, as well as identifying new funding and partnership opportunities.
• Managing service issues such as quality of advice, safeguarding, information assurance and complaints.
• Managing relationships with local statutory organisations and the local voluntary sector.
• Ensuring that our core service is responsive to feedback from community partners and the diverse communities we serve.

We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and are committed to being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping those who need us most. Working with us means seeing the positive impact on the lives of ordinary people and helping to protect our communities from hardship, poverty and crisis.

• Please send your CV and a supporting statement (maximum 2 pages of A4) demonstrating how you meet the person specification to recruitment before the closing date.
• If you want to discuss the role before applying, please email recruitment with your contact details and daytime availability.

Interviews:
Week starting 27 July 2026, Battersea Library, SW11 1JB