Head of Facilities Management Operations

Working pattern
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This is a full-time permanent hybrid position (4 days a week in the office) on Crick Terms and Conditions of Employment.

Salary: Circa £99,500 with benefits, subject to skills and experience

Final date to receive applications: 27th of July 2026

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.

The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher.

This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.

We are recruiting for a Head of Facilities Management Operations to take overall responsibility for the leadership, governance and delivery of a diverse facilities management portfolio within our complex and innovative research environment.

Combining strategic leadership with hands on operational oversight, you will manage significant budgets, oversee key service provider partnerships, and ensure the highest standards of compliance, safety and performance across our state-of-the-art smart building.

You will be responsible for ensuring that every aspect of the facilities operations, from maintenance to utilities to catering, delivers an exceptional experience for our scientific and operational communities.

This is an outstanding opportunity for a highly engaging and collaborative facilities leader with experience of complex R&D, life sciences, pharmaceutical or similarly sophisticated environments to make a lasting impact and help create the conditions for world class science to flourish.

• Operational leadership and service delivery -
• Deliver effective and optimal services from the Hard FM, ME workshop, SEC, Soft FM (catering, cleaning, AV, laundry) functions which enable world class science and support world class facilities and infrastructure.
• Coordinate with all relevant stakeholders to establish and deliver the required service levels and lead the effective delivery of all Hard and Soft FM services in steady state operations.
• Lead the operations and contract governance processes for the Crick, ensuring effective delivery of Hard and Soft FM Services in compliance with the relevant Specification of Works (SOW), all service level agreements and Key Performance Indicators (KPIs).
• Team and contract/supplier management -Manage day-to-day contract performance of all Hard and Soft FM service providers and undertake robust contract governance processes to review performance, KPIs and costs.
• Budget management - Manage the overall Hard and Soft FM budget including operations, maintenance and utility costs.
• Strategy, planning and continuous improvement - Act as the intelligent client in developing and implementing maintenance and operational strategies for Hard and Soft FM,
• Risk, compliance & safety - Ensure all work undertaken by the Hard and Soft FM teams is in accordance with the operational requirements / SOW and in compliance with all relevant legislative and regulatory requirements.
• Incident management and issue resolution - Lead the investigation of complex building related incidents to determine root cause and lessons learned.
• Stakeholder and relationship management - Liaise closely with customer groups and relevant internal and external stakeholders, to build positive working relationships.

You will have:

• Significant experience in a relevant role(s), a number of which must have been…