Manager, Global Collections or Dublin

About the Role

Sitecore is seeking a Manager, Global Collections to lead our collections team. Global Collections focuses on Sitecore's most important asset – its cash – ensuring that we collect what our customers owe in a collaborative, professional, but firm manner.

• Manage and develop a global team of collectors based in the USA, Europe and Asia
• Own the performance of the team and continually assess it using a range of metrics, analysing and recommending improvements
• Build relationships with other areas of the business (billings, sales, tax, legal, order operations) to improve collections efficiency and effectiveness
• Develop a strategy for how the team operates as AI becomes more prevalent

• A strong sense of personal ownership of the team's performance
• 5-10 years collections management experience in a global organisation
• Experience managing and developing a team
• Excellent verbal and written communication skills
• An ability to dive into complexity, simplify and drive through to a positive conclusion for the company
• An aptitude for working with relevant data and tools

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.