Global Head of Enterprise SaaS
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-11
Listing for:
aptitudesoftware1
Full Time
position Listed on 2026-07-11
Job specializations:
-
Management
Job Description & How to Apply Below
Location: Greater London
Aptitude is hiring a Head of Customer Support to transform and lead our global support function as we scale to SaaS and accelerate growth. The role is London-based with a hybrid model (minimum 2 days in the office) and a 37.5-hour week, including some weekends and bank holidays.
You will own the global support operating model, drive performance, coaching, and escalation governance, while collaborating with Product, Engineering and Cloud Operations to improve service quality across time zones.
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