Head of Member Services

Overview

Head of Member Services for a professional membership organisation. Central London (Hybrid – 2 days office, 3 days home). Salary £60,000 – £70,000 with excellent benefits including generous pension, private healthcare, wellbeing support, flexible and hybrid working, season ticket loan and generous annual leave. Permanent | Full Time.

Reporting directly to the Chief Executive, this is a senior leadership role responsible for developing and delivering the organisation's membership strategy while ensuring members remain at the heart of everything the organisation does.

Leading a multidisciplinary team across membership, marketing and communications, you will drive membership growth, retention and engagement whilst overseeing commercial income streams, sponsorship activity and member communications.

Working closely with senior leadership, volunteers, committees and key stakeholders, you will ensure the organisation continues to evolve its membership proposition, strengthen relationships with members and deliver outstanding value.

• Developing and delivering the organisation's membership growth, engagement and retention strategy.
• Leading and developing the membership, marketing and communications teams.
• Driving commercial performance through membership income, sponsorship and strategic partnerships.
• Developing innovative membership products, services and member benefits.
• Building strong relationships with key members, corporate partners, volunteers and committees.
• Leading member insight, research and market analysis to shape future strategy.
• Working collaboratively across the organisation to enhance the overall member experience.
• Managing departmental budgets, business plans and performance against agreed objectives.
• Representing the organisation at key meetings, conferences and industry events.

• Proven experience in a senior membership leadership role within a membership organisation, professional body, trade association, institute, charity or similar environment.
• Demonstrable success in developing and delivering membership growth, retention and engagement strategies.
• Experience leading multidisciplinary teams and developing high-performing staff.
• Strong commercial awareness with experience managing budgets, income generation and sponsorship.
• Excellent stakeholder management skills, with experience working alongside Boards, Committees and senior volunteers.
• Experience developing marketing, communications and member engagement initiatives.
• A strategic thinker with strong leadership, communication and relationship-building skills.
• Passionate about delivering exceptional member experiences and continuous improvement.
• Experience with in a professional membership organisation or regulated sector would be highly advantageous.

To apply for this role, please send your CV.

Due to the high volume of applications, only successful candidates will be contacted within 10 working days.

Membership Bespoke is acting as a recruitment business in relation to this role. We positively encourage applications from suitably qualified and eligible candidates from all backgrounds.