Alpha Client Implementation Manager, Vice President

Who we are looking for

Experienced Project/Program Management candidate with deep experience in the full lifecycle of complex FS technology and services projects. Must lead and collaborate across State Street and Charles River products and services and embody the STT enterprise culture traits and behaviours to deliver the Alpha solution to clients.

• Lead client-facing Alpha implementation programmes.
• Oversee and manage significant elements or phases of a client implementation programme.
• Plan and monitor progress, resolve issues, and initiate corrective actions with relevant teams.
• Support the Client Implementation Executive in ensuring timely delivery of the program.
• Communicate guidance and decisions from Oversight and Leadership groups such as the Deal Team and Executive Committee to program and product owners.
• Support design of program milestone planning and sequencing of phases.
• Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure successful delivery of the program plan.
• Monitor expenditure and costs against delivered and realised benefits on behalf of the program.
• Provide insight for solutions, develop in‑depth knowledge of assigned project or product(s) by researching unclear facets of the operation and developing a concise picture of the current strategic state and defining a fit‑for‑purpose solution.
• Support capturing of business requirements and reaching agreement on Target Operating Models.
• Manage risk to the program’s successful outcome and the change control process.
• Ensure delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and governance arrangements.
• Support the Client Implementation Executive and Client PMO in managing dependencies, reporting and interfaces between dependent initiatives as part of the program milestone plan.
• Report the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and external steering committees.

• Agree on contract structure and schedules based on the services with Legal and product owners during the contractual negotiation phase.
• Work with Legal and product owners to define business owners and recommend input to service schedules.
• Define migration/transition schedule, assumptions, phasing, sequencing, developments, timing and dependencies.
• Hold business SMEs accountable for discussions with Legal and the client on specific clauses and schedules.

• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry.
• Experience in managing large‑scale, multi‑location projects across multiple business lines and corporate functions.
• Experience with Microsoft Office suite.

• Leadership and ability to bring together teams across different levels and disciplines within the organisation.
• Willingness to drive resolutions and own outcomes.
• Strong critical thinking, problem‑solving, decision‑making and relationship management skills.
• Adherence to the Enterprise Culture traits and behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community.

Competitive and comprehensive benefits packages, including medical care, insurance, savings plans, flexibility through a Work Program, rich development programmes and educational support.

State Street is an equal opportunity and affirmative action employer. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and all characteristics protected by applicable law.