Tech Lead Manager

This role offers a competitive package, hybrid working (1 day a week in the London office, typically Thursday), 28 days holiday a year plus Bank Holidays and 11% pension from the second year!

Salary £84,000 - £97,000

Location:
London/Hybrid (1 day a week in the London office, typically Thursday)

We're keen to find individuals with an outcome-driven mindset:
Your CV should showcase the outcomes you've achieved, not just the technologies you've worked with. Tell us how you've improved customer experiences, solved business problems, simplified complex challenges showcasing with metrics where possible.

We are looking for an experienced technical leader, team leader and people manager to co‑lead a cross‑functional, mission‑oriented product squad alongside a Product Manager and Design Lead. This hybrid role is perfect for people wishing to remain close to delivery, love building high‑performing teams and staying close to technology with an element of hands‑on contribution (~30‑40% of time).

Our Engineering Manager and Lead Product Manager have put together this short video to give you more detail.

• Team Leadership. Working as part of a “product trio” alongside a Product Manager and Design Lead you will collectively establish a Product Vision for your domain and a strategy to bring your vision to life. You will set ambitious OKRs for your team and own delivery of impact.
• Tech Leadership. Work with engineers to establish a technical vision and strategy that enables (and in some cases informs) the product vision. Guide the team to make good technical decisions that are aligned with squad objectives and longer term ambition. Able to operate hands‑on at a Senior Engineer level and set the bar for engineering excellence, whilst appreciating that the primary role is to build a great team and support engineers to succeed.
• People Management. You will support up to 7 engineers in the following areas: understanding challenges and providing support, seeking and giving feedback, establishing plans for professional and career growth and pastoral care.
• AI‑Native Engineerine. You will champion the use of agentic workflows to accelerate delivery across the platform. As an AI‑fluent leader, you will leverage Git Hub Copilot as a primary partner to automate testing, streamline implementation, and minimise cognitive overhead, ensuring your focus remains on solving our most complex architectural and product puzzles.

Our membership platform provides core services to over half a million members and millions of consumers every month. The platform provides everything from payments & membership servicing to managing content access to content, finance controls and B2B services.

• Based on user feedback we need to provide members more value from their membership experience.
• Members are asking for more varied payment methods and greater options for managing subscriptions over time.
• Businesses want to offer Which? Subscriptions to employees and customers so we need solutions that work at bulk/scale from operational and customer viewpoints.

• Gaining a deeper understanding of how our members use our site to enable us to provide better content experiences (e.g. recommendations and cross‑sell).
• Reducing effort and time to build data products and internal tools. We have lots of data that has the potential to be monetised.
• Search and conversational AI – helping our members quickly find the answers they need.

You will work closely with Heads of Product Engineering, Engineering Managers, Principal Engineers, Product Managers and subject matter experts from across Which? to assist in creating and delivering a product strategy.

• Problem Solver
  :
  Your team will be given “problems to solve” or “opportunities to seize” and you will be comfortable leading through uncertainty and ambiguity. You will be an influential member of the team championing a curious product mindset focusing on delivering business outcomes. Commercially minded with experience of…