Contract Manager

Overview

Hillingdon Council is seeking an experienced and commercially focused Contract Manager to lead the delivery of planned works programmes across our housing, corporate and commercial property portfolio. The role involves overseeing contracts from procurement to completion, ensuring works are delivered safely, on time, within budget and to the highest standards.

• Lead the procurement, mobilisation and operational delivery of planned works contracts across residential, corporate and commercial properties.
• Manage contractor performance through inspections, audits, site meetings and performance reviews.
• Resolve complex delivery, quality, access and safety issues, ensuring timely and effective outcomes.
• Ensure planned works are delivered in accordance with specifications, contract requirements, programmes and statutory obligations.
• Manage Section 20 consultation processes and communicate with leaseholders and residents.
• Build positive relationships with residents, contractors and internal stakeholders.
• Monitor programme performance, quality standards, budgets, variations and contract compliance.
• Manage delegated contract budgets, purchase orders and financial monitoring in line with Council procedures.
• Ensure compliance with relevant regulatory frameworks, including the Regulator of Social Housing Consumer Standards, Awaab's Law, the Homes (Fitness for Human Habitation) Act, the Building Safety Act and CDM Regulations.
• Lead site meetings, progress reviews and contractor performance discussions.
• Identify opportunities to strengthen procurement, contract management and programme delivery.
• Prepare reports, performance information and audit evidence to support governance and compliance.

• Significant experience managing planned works or property maintenance contracts within housing, construction or property services.
• Strong knowledge of contract management, procurement and construction delivery.
• Understanding of building safety legislation, CDM Regulations and statutory compliance requirements.
• Experience managing contractors, monitoring performance and driving service improvements.
• Ability to manage complex projects, competing priorities and challenging operational issues.
• Excellent communication and stakeholder management skills.
• Experience managing budgets, financial forecasting, valuations and contract variations.
• Ability to interpret technical information, specifications and contract documentation.
• Strong organisational skills with the ability to monitor performance, analyse data and produce clear reports.
• Proactive, commercially minded and committed to delivering excellent customer service and value for money.

• Opportunity to lead high-profile planned works programmes that improve homes and public buildings.
• Varied and rewarding role with responsibility for procurement, contract management and programme delivery.
• Opportunities for professional development and career progression.
• Collaborative and supportive working environment.
• Flexible working hours and a 36‑hour week for all full‑time staff.
• Generous holiday entitlement increasing with length of service.
• Discounts at council‑owned leisure centres and swimming pools.
• Salary sacrifice options for cycle purchase, electric vehicle leasing and pension contributions.
• Cycle‑to‑work scheme with parking, lockers and showers.
• Access to the Local Government Pension Scheme and Credit Union membership.
• Vivup Benefits offering a range of discounts.
• Mental health support and counselling services.
• Travel support with season ticket loans and free car parking.
• Trade union membership support.

Hillingdon Council is committed to creating a diverse, inclusive and equitable workplace. We welcome applicants from all backgrounds and provide reasonable adjustments for applicants with disabilities. All employees, job applicants and others who work for us will be treated fairly and without discrimination.