Project Lead, Management, Client Relationship Manager

The Project Lead is a pivotal new role as we grow the business and increase the amount of complex projects coming through the studio, so direct experience of project managing and account management of retail and VM projects is key.

The day to day of this role will be managing the team who are responsible for completing projects ensuring they are hitting deadlines and giving clients the best possible service. A key part of this role is also being able to liaise with new and existing clients to bring in new business and increase revenue.

Keeping our projects on budget and working closely with the finance department to ensure margin and revenue targets are hit will be down to you! Projects in the studio can range in scope from a ‘design only’ project through to global rollouts of VM props, a bespoke window scheme or an experiential activation space (and everything in between) so there’s plenty of exciting work to get stuck into!

• 5+ years of experience in project management within retail design, visual merchandising or associated creative industries (agency or brand side)
• 5+ years of experience in account management within retail design, visual merchandising or associated creative industries (agency or brand side)
• Experience in the luxury or premium retail industry with an understanding of all touch points from window displays to pop up shops, brand activations and POS.
• Specific knowledge of beauty and skincare would be a major plus.
• Managing full store fit outs beneficial Experience working with major retailers and department stores in the UK and internationally.
• Previously has led and managed a small team
• Manufacturing and supplier knowledge

Acting as a vital link between clients and the Etch studio, attending and arranging meetings to drive new business.

Provide an industry leading level of service to our client base ensuring projects are delivered successfully, on budget and to deadline.

Guarding overall project budget to meet profitability targets, increasing revenue to hit team and company targets.

Managing the team ensuring their successful development and mentoring junior staff.

Exploring new business opportunities with clients, generating enquiries and sales.

Strong understanding of project management in retail builds

Proven experience in creating and building client relationships and driving sales

Analytical skills, forward thinking, focus on driving business

Communication skills (internally and with clients) Project management software experience (we use Scoro) G-Suite, Adobe CS, CAD packages all a bonus!

At Etch, we work hard and play hard! We work from the office 3 days a week (Mon, Wed & Thurs) and from home on Tuesdays and Fridays to give you headspace for when you need peace & quiet but also the time to collaborate as a wider team. We love the clients we work with and take pride in providing an exceptional level of service.

We are the link between the brands we work with and a global network of power teams to deliver their projects. Our job is to make that process as smooth as possible for the brand and protect them from the day-to-day logistics and management that go into crafting next-level retail.

• 25 Days annual leave:
  Plus Bank Holidays and your birthday! Earn an additional days leave for every year of service (up to x5)
• Generous Bonus Scheme:
  Up to 10% of your base salary paid Quarterly plus 10% annual company bonus. Season Ticket Loan & Cycle To Work schemes: if applicable
• Gym membership: 50% contribution to your monthly fee
• Summer
  
  Hours:
  
  Finish at 2pm on Fridays in July & August.
• 3% pension contribution with NEST
• £1500 referral fee:
  For anyone you help us to recruit!
• 1% Self Development fund
• Hybrid Working - 3 days in the studio, 2 WFH
• Dog friendly office:
  For when you can’t leave your pooch behind!