Attractions Assistant Manager

Do you want to work in the biggest indoor city in London? Designed to empower and entertain kids, Kid Zania gives children the chance to challenge themselves and explore the world of opportunities. The concept effectively gives kids their first taste of independence and gets them thinking what they might want to be in the future.

The Attractions Assistant Manager will assist with the daily operation of our attraction with a focus on Children's Activity Workshop’s, encompassing multiple areas. The role is responsible for staffing, service/interaction, maintenance and general functionality of the Activity Workshops. You will ensure that both team members and visitors have a great time and the daily operation runs as smoothly as possible with their wellbeing in mind.

Further responsibilities include

• Working closely with the Establishments Manager, you will continually be looking for ways to improve the attraction and help implement customer service standards and procedures.
• Liaising across all departments to highlight visitor feedback/ issues which need addressing.
• Motivating your team of Team Leaders and the wider Host team on a daily basis.
• Assisting with team members’ timesheets and making sure they are accurately submitted on time.
• Help develop employee training; including performance management and setting targets.
• Ensuring our activities have everything needed to run; i.e.:
  Stock.
• Assist with mass-recruitment activities including; assessment centres, interviews and inductions.
• Analysing Key Performance Indicators (KPIs) to establish goals going forward.
• Resolving visitor concerns, complaints and feedback.

• Duty Management of the whole site when required.
• Being first aider on call when required (training provided).

If you are looking for an exciting challenge within the entertainment/ tourism industry and have previous experience within another attraction or customer facing role then we would love to hear from you! – We also encourage applications from anybody who believes they have transferable experience in other areas and a great can-do attitude.

• Is able to lead, motivate and manage a team effectively.
• Is an exceptional team player, hardworking with a can-do attitude.
• Is well-presented, confident and outgoing.
• Is able to work in a very fast paced environment.
• Has great communication and solutions focused.

Can think on their feet, keep calm under pressure and take on multiple tasks and projects at once.

Previous experience in a similar role.

• Competitive annual salary of £26,000.
• Fun & inspiring place to work.
• Training & Development opportunities.
• Career Progression.
• Free and Discounted Kid Zania Tickets.
• 25% Discount in our retail shop and Kid Zania Birthday Parties.
• 40% off of food at our on-site facilities.
• Westfield Discounts.