Operations Manager

Operations Manager

At Pret, We Believe in Growing Good Things.

Growth is at the heart of everything we do. From the freshly hand‑made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths.

What we’re looking for

We’re looking for passionate team players to bring joy to our customers every day. As a Operations Manager you’ll …

• Drive Succession: support recruitment and successful onboarding within your area, build robust family trees in your area, drive team happiness by role‑modeling Pret’s values and behaviours, embrace the Thoughtful Leadership principles (be kind, be honest and be generous), ensure you have the right people in the right place and support your team’s wellbeing by promoting and nurturing a healthy work life balance.
• Drive your business: coach and support managers to ensure their teams consistently deliver amazing customer service, ensure your teams consistently deliver delicious food and drink by putting the customer’s needs first and never compromising on quality or safety standards, drive sales and profit through forecasting, rota management, ordering and production, continuously analysing and reviewing your Group’s results proactively reacting to any challenges or obstacles and have full P&L accountability.
• Drive and embed change: you will be the ambassador for change, effectively communicating with your team, actively follow up with the team on any new standard or initiative to ensure successful implementation, listen and give constructive feedback and ensure your team is well informed of any business changes or initiatives.

• This role is a senior member of our shop teams and will have a number of General Managers reporting into them.
• The Operations Manager role reports into the Head of Operations.
• The role is full time (42 hours per week) and will be based in London.

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
• Pret behaviours:

Clear Communication

Team Working

Passion

Open to Change

One Pret

Realising Potential

Great Execution

Business Sense

Thoughtful Leadership

We offer

• Competitive salary and up to 30% bonus
• Gold Card:
  We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista‑made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).

A few more perks

• Up to 38 days of holiday including (flexi) Bank Holidays
• Free private medical cover, with the option to add family or partner at an additional cost
• 4% of your pension contribution matched by Pret
• Life assurance at 3x annual salary and virtual GP
• Loyalty award for 5, 10, 15, 20 years’ service
• Flexi‑time and hybrid working (3 days in the office, two days at home)
• Lifestyle savings
• Season ticket loan
• Healthcare cash plan
• Opportunities to support our charity, The Pret Foundation

We also offer

• Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
• Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
• Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
• At Pret, we’re proud to make a positive impact through The Pret Foundation. From tackling homelessness to reducing food waste, you’ll be part of meaningful change in your community and beyond.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing