Senior Business Manager, CEO Office

About the role

Consumer is one of BT’s largest customer‑facing business units, bringing together the EE, BT and Plusnet brands to serve more than 25 million customers across the UK. Consumer sits at the heart of BT’s transformation and is the frontline of that change. It is where strategy meets customers in their tens of millions and where our customers feel the impact of the work we’re doing.

Joining Consumer means working in a fast‑paced, high‑impact environment where the decisions you influence will be felt across one of the UK’s most important infrastructure businesses. The Senior Business Manager role is pivotal to enabling effectiveness of the Consumer CEO and their Leadership Team. The role is directly responsible for leading end‑to‑end planning on behalf of the Consumer CEO including development of the annual Consumer Operating Plan, leading special projects to drive business performance, and overseeing delivery and continuous improvement of strategic reporting to enable collective, insight‑driven decision making across the Consumer Leadership Team.

This role is a trusted partner to the Consumer CEO, translating their ambitions into disciplined execution. The role sits at the very heart of Consumer’s executive leadership team with responsibility for ensuring the highest standard of operational rigour to drive effective decision making in support of delivering brilliant products and services for our customers. This role offers unparalleled exposure to the most senior levels of a FTSE 100 business and provides a stepping stone for progression into leadership roles in strategy, commercial or transformation within Consumer or BT.

• Act as a trusted adviser to the Consumer CEO and Leadership Team, shaping priorities, challenging thinking and enabling high‑quality decision making.
• Coordinate the Consumer Operating Plan, including governance, planning, reporting, business reviews and continuous improvement, ensuring effective delivery against business priorities.
• Lead the organisational effectiveness of the Consumer Leadership Team by evolving governance, decision‑making forums and operating rhythms.
• Own Consumer’s strategic and management reporting capability, delivering actionable insights and driving automation and AI‑enabled improvements where appropriate.
• Lead special projects on behalf of the CEO, providing structured analysis and recommendations to improve business performance.
• Shape the CEO's strategic narrative and readiness for Executive Committee, Board and other key internal and external engagements.
• Lead governance for the Consumer Leadership Team meeting, ensuring agendas, decisions, actions and materials support effective leadership and delivery.
• Lead CEO readiness for external and internal engagements (e.g. Board, regulator, investors).
• Lead and develop a small, high‑performing team, creating opportunities for coaching, growth and cross‑functional collaboration.

• Significant experience in strategy, corporate development, consulting or a similar strategic leadership role, ideally within a large, complex organisation.
• Proven ability to shape strategy, translate it into operational plans and establish effective governance and delivery frameworks.
• Strong problem‑solving skills, with experience structuring complex issues, developing evidence‑based recommendations and influencing senior stakeholders.
• Experience designing executive reporting and performance management frameworks, using data and insights to support decision making.
• Exceptional stakeholder management skills, with credibility and confidence working with Executive Committee, Board and other senior leaders.
• Demonstrated success leading complex, cross‑functional programmes and delivering outcomes through influence in matrix organisations.
• Commercial acumen, with a strong understanding of business performance, financial drivers and customer outcomes.
• Comfortable using data, digital tools and AI technologies (such as Microsoft Copilot) to improve productivity, reporting and decision making.
• A highly self‑directed, resilient and trusted leader with excellent judgement, discretion and the…