Operations Manager Repairs & Maintenance

Position: Operations Manager – Repairs & Maintenance
Location: Bow

Summary:

Reporting to the Head of Direct Services, the Operations Manager – Repairs & Maintenance will lead the delivery of high-quality responsive repairs and maintenance services across a designated region. This is a key leadership role responsible for driving safe, efficient and customer-focused service delivery while ensuring performance standards, value for money and compliance requirements are consistently achieved.

About the Role

You will oversee a budget of approximately £5 million, manage four direct reports, and lead a team of more than 30 directly employed operatives, technicians and specialist subcontractors. The role requires a visible, inclusive and collaborative leader who can improve service performance, strengthen operational controls and deliver excellent outcomes for residents.
3 days in the office, 2 days Hybrid.

Key Responsibilities

In this role, you will:

Lead responsive repairs, planned maintenance and complex demand-led works across the designated region.

Manage budgets, resources, productivity and performance to ensure value for money and high-quality service delivery.

Provide clear leadership to direct reports, operatives, technicians and specialist subcontractors.

Monitor demand, workflow, contractor performance and service standards using effective management information and reporting tools.

Ensure compliance with health and safety, housing, building safety and contractual requirements.

Drive continuous improvement, operational efficiency and positive customer outcomes.

About You

Proven experience as a Repairs Manager, Operations Manager or similar senior role within social housing repairs and maintenance.

Strong background in reactive repairs, planned maintenance and complex demand-led works.

Experience managing dynamically scheduled self-delivery teams, direct labour operations and specialist subcontractors.

Demonstrable ability to evidence value for money, monitor performance and review repair demand across weekly, monthly, quarterly and annual operating models.

Experience working for a Tier 1 maintenance contractor or large-scale DLO within a housing association or comparable environment.

Detailed knowledge of the M3

NHF Schedule of Rates, version 7 or above, including contract management and the effective application of terms and conditions.

Strong Understanding of building regulations, housing regulations, HHSRS, HRBs, the Building Safety Act, Awaab's Law, NHF Schedule of Rates and modern construction methods.

Qualifications

SMSTS, NVQ Level 6 and ILM Level 5 are desirable.

CIOB or RICS membership/qualification is highly desirable.

A full UK driving licence is mandatory.

Why Apply?

Immediate contract opportunity within a high-profile repairs and maintenance service.

Competitive umbrella rate of £46.32 per hour.

Opportunity to lead large-scale operational delivery and directly impact resident satisfaction and service performance.

Six-month assignment with potential for extension based on performance.

Compliance Requirements

Appointment is subject to a satisfactory Enhanced DBS disclosure.

Willingness to complete mandatory Right-to-Work checks as part of the pre-screening process.

Apply now if you are an experienced Operations Manager Repairs & Maintenance ready to make an immediate impact.

Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates