Divisional Head of Retail Sales - West; South West, Wales, West Midlands, North West, West Yorkshire

Divisional Head of Retail Sales – West (South West, Wales, West Midlands, North West, West Yorkshire)

City:
London

Country/Region: GB

Final date to receive applications: 31st July 2026

Contract: Permanent

Location: West (field based)

We are looking to hire an experienced head of retail division to cover a large territory of c. 80 retail stores which are responsible for bringing in £multi-millions worth of revenue annually. We are seeking an exceptionally seasoned and credible retail leader. This pivotal role demands extensive experience and proven expertise to drive the business forwards.

In role, you’ll report in to the sales director and operate as a member of the sales leadership team, managing a team of regional managers across the division.

You’ll be responsible for achieving revenue and profit targets in the division and contribute to the overall success of the cluster (UK and Ireland), while maintaining and delivering high standards of operational and visual excellence.

We are committed to developing world class sales execution and customer experience through high levels of people development, talent management and robust training. In doing this, you’ll lead, develop and execute sales excellence to drive revenue and increase KPI and broader commercial performance across all retail stores in the division. This role is field-based, with the territory encompassing all stores across the South West, Wales, West Midlands, North West and West Yorkshire.

Drive revenue and profit using data and business acumen skills:

• Review weekly sales performance and KPIs, looking for opportunities to improve excellence; share successes with peers and look for opportunities to improve performance across retail; set accurate, stretching but achievable budgets and targets for stores within division.
• Regularly review and manage divisional P+L, driving a culture of revenue driving and cost management, in particular payroll and productivity management.
• Business partner with key stakeholders to grow divisional performance e.g., merch, VM, training, HR.
• Have up to date strong knowledge of markets within division and report to SD for any factors impacting sales and propose & implement solutions.
• Look for property opportunities, relocations, refits, refreshes, closures reporting back to SD and PD with a business case if appropriate.

Act strategically whilst running day to day operations:

• Execute global, cluster and departmental strategy.
• Ability to generate and execute own divisional strategy using the above as a basis.
• Brings new initiatives and ideas to drive departmental objectives.
• Owns and executes on the above and sponsor roles to fruition.
• Sponsor key departments to execute other departmental strategies and day to day operations; ensure compliance of directives from head office and manage non-compliance accordingly.

Builds talent and demonstrate excellent coaching, mentoring and leadership:

• Recruit, induct and train the very best talent for now and for future.
• Manage regional manager performance regularly and foster a healthy performance management culture, coaching the regional managers through a balance of support and challenge.
• Ability to recognise talent, build succession plans.

• A highly established, experienced senior retail sales leader.
• Strong proficiency in retail operations.
• Strategic thinker.
• Self-motivated and driven by results.
• Structured, logical and organised in approach.
• Ability to effectively collaborate across multiple functions.
• Strong communication skills (written, verbal and interpersonal).
• Ability to prioritize and work under time pressure displaying pace and energy.
• Displays exceptional leadership, team management and influencing skills.

• Is entrepreneurial; directs the future, balances short and long term.
• Inspires others to seek new and sustainable ways of doing things so we deliver against our purpose for our people and consumers.

• Steps up to create a safe environment where we ask more than we tell.
• We do the right thing and address difficult issues and remain calm under pressure.
• Takes big bets and…