Head of Commercial and Contract Management Real Estate Services

Responsibilities

Develop and deliver a multi-year strategy across vendor risk, cost, commercial and performance that ensures adherence to all relevant compliance policies and regulatory requirements. Build commercial and contract management capability across RES, with clear expectations and structured support to empower teams to manage vendor performance effectively and deliver value. Deliver robust contract management processes to ensure benefits are realised and vendor relationships are effectively managed.

Develop processes and mechanisms on commercial demand management, vendor rationalisation, risk, performance and commercial oversight.

Collaborate across Real Estate Services, Global Procurement and broader GCOO teams to ensure alignment of strategy, policy, and delivery. Collaborate and contribute proactively to the data and technology Future State Architecture in RES.

• Technical & Professional Expertise: Significant experience in commercial and vendor management of outsourced arrangement for corporate facilities and real estate services.
• Vendor Management: Experience in management of vendors in a regulated industry.
• Analytical Capability: Strong ability to analyse and distil complex data sets, applying insights to design scalable, right‑sized commercial, vendor and contract oversight capability.
• Stakeholder Engagement & Influence: Exceptional communication and stakeholder management capability, with the ability to craft compelling narratives and influence decision making.
• Enterprise Leadership and Advisory Capability: Demonstrated experience acting as a senior leader and trusted advisor within a complex, global organisation, operating with credibility at executive level.
• People & Culture Leadership: Demonstrated ability to lead and develop teams, fostering accountability and a high‑performing culture, while role‑modelling collaborative behaviours.
• Change and Transformation: Transformation mindset, driving simplification and automation.
• Professional
  
  Qualification:
  
  Relevant and demonstrable professional qualifications in commercial management, contract management, procurement or a related discipline.