VodafoneThree - Retail Senior Store Manager Street Exp

Location: London, Oxford St

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 40 hours per week

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our retail teams to be the friendly face our customers see as they walk into one of our stores. It’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

• Store leadership and day to day operational management
• Making confident decisions that drive store performance
• Partnering with the Store Manager, Regional Manager and wider teams
• Motivating, coaching and developing your team
• Delivering training on new services and essential refreshers
• Ensuring full FCA compliance and strong operational standards
• Owning performance reviews, escalations and key outcomes
• Leading product launches and sharing market‑leading insights

• Experienced in recruiting, coaching and managing teams to deliver great results
• A confident leader who supports regional operations and communication
• Skilled in handling disciplinary and grievance processes professionally
• Focused on maintaining strong store performance and smooth operations
• Comfortable analysing dashboards and reporting on performance insights
• Able to spot, nurture and develop top talent across the team
• Influential across multiple stores through regional ownership responsibilities
• Knowledgeable about Vodafone and competitor products and services
• Committed to following company policies and delivering compliant store operations
• Always acting with integrity to ensure customers receive clear, accurate information

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

• Excellent pay and bonuses
• Up to 28 days annual leave plus bank holidays
• Paid time for charity work
• Personalised benefits such as discounts, vouchers and a pension plan
• Career development through learning tools and top‑notch parental leave policies

We are…