Training Captain - FLAGSHIP

Training Captain – New Nike London Flagship

Start Date:

October 2026

The Training Captain is an in-the-field extension of the EMEA Athlete Service & Training team (AS&T). As a Training Captain, you are responsible for igniting a culture of service and selling, and for developing operational acumen needed to create world‐class standards, productivity and performance with the support of ISTs from your cluster of stores. You report directly into your league Director – Store Operations & Training, with day‑to‑day coaching from the Senior Training Captain.

You partner closely with Retail Directors, Head Coaches, In‑Store Trainers, and the EMEA Athlete Service & Training Team.

• Execute training strategies to drive Nike Stores’ priorities through your network of In‑Store Trainers (ISTs).
• Support the training rollout of Service initiatives.
• Plan and scale Training Community activations across Athlete Onboardings, Seasonal Game Time, Service initiatives and Value Drops, delivering in close partnership with the League’s Senior Training Captain.
• Partner with store leadership to build a strong and diverse team of In‑Store Trainers for your departments.
• Coaching and support the development of the ISTs in close collaboration with their Head Coach.
• Drive improved store performance within key measures of success across training, service & operations; monitor and recap the completion & success of program launches within the London Flagship to ensure high uptake and retention.
• Where required, deliver store onboardings and team trainings on Nike brand standards in stores.

• Passionate about sport, retail and training.
• Multiple years of relevant experience in store people management / team lead roles supervising direct and indirect teams.
• A strong team player, with demonstrated ability to manage your own schedule and work independently.
• Able to create cross‑functional partnerships within your own league and Geo Teams.
• Strong communication and presentation skills in English and local languages.
• Advanced knowledge of MS Office applications.
• Demonstrated ability in creating and delivering high‑impact presentations.
• Capable of inspiring, engaging, and influencing teammates.
• Ability to communicate key training initiatives as aligned to business priorities with clarity and confidence.