Chief Operating Officer

Location: Greater London

# Chief Operating Officer Remote London  Area, London Area, United Kingdom## Skillscopywritingnon techproduct managerexecdesignsaasembeddedcustomer supportmarketingcontent writingseniorops## Description Fast grow UK subsidiary bank has begun the search for a new COO. Up to  £200k base for perfect candidate. Discretionary bonus Healthcare + Pension 4 days a week in London city offices. This is a pivotal executive leadership role for an experienced Chief Operating Officer who combines strong operational leadership with deep regulatory awareness.

Reporting directly to the Chief Executive Officer and holding the SMF
24 Chief Operations Function under the Senior Managers & Certification Regime (SM&CR), the COO will play a central role in shaping the organisation's operational strategy, resilience and long-term success. As a member of the Executive Committee, the COO will influence key business decisions, drive operational excellence and ensure the organisation remains resilient, scalable and well-positioned for future growth. Working closely with the Board, regulators and senior stakeholders, the successful individual will help foster a culture of accountability, continuous improvement and collaborative leadership across the business.

This is an opportunity to make a genuine impact, leading critical operations, sponsoring transformation initiatives and ensuring the organisation delivers exceptional service while maintaining the highest standards of governance and regulatory compliance. Skills / Knowledge Required  
· Extensive senior leadership experience in banking operations within a UK-regulated financial institution.  
· Deep understanding of PRA/FCA regulatory frameworks, including SM&CR, operational resilience requirements, outsourcing rules and conduct expectations.  
· Demonstrable experience performing or directly supporting an SMF
24 role.  
· Strong expertise in operational resilience, business continuity, crisis management and end-to-end operational process oversight.  
· Proven experience managing an Operational Middle Office.  
· Strong track record of involvement in IT projects, technology-enabled change and operational transformation.  
· Proven ability to manage operational risk within the first line of defence.  
· Strong governance and committee experience with Board-level influence.  
· Excellent leadership skills and ability to drive cultural change.  
· Strong analytical, strategic planning and problem-solving capabilities.  
· Exceptional communication skills and ability to engage with regulators and senior stakeholders. Job role Regulatory Leadership (SMF
24) As the approved holder of the SMF
24 Chief Operations Function, you will:
Fulfil all SMF
24 responsibilities in line with PRA and FCA requirements and expectations. Ensure the organisation's operational framework remains robust, well-controlled and aligned with regulatory standards. Promote and uphold the principles of the Senior Manager Conduct Rules across the operational environment. Build and maintain trusted relationships with regulatory stakeholders. Operational Leadership & Oversight You will provide strategic leadership across the operational landscape, ensuring that processes, controls and capabilities support the organisation's ambitions.

Responsibilities include:

Maintaining oversight of core operational processes, systems and controls across the business. Ensuring operational activities are efficient, scalable and aligned with the firm's risk appetite. Driving operational effectiveness through ongoing improvement, innovation and simplification. Providing leadership and oversight of the Operational Middle Office and associated operational functions. Operational Resilience Operational resilience sits at the heart of this role. You will:
Lead and continually enhance the firm's Operational Resilience Framework. Oversee the identification and management of Important Business Services (IBS) and associated impact tolerances. Ensure the business can continue to deliver critical services during severe but plausible disruption scenarios. Sponsor scenario testing, operational mapping and remediation programmes. Maintain oversight…