Business Director, B2B

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

The Business Director ensures its pod (i.e. the B2B pod within the account) is set up to deliver outstanding work while building commercially and operationally successful client partnerships. The BD will be responsible for developing senior client relationships, overseeing complex programmes of work, and leading cross‑functional teams through strong collaboration, communication and operational excellence, focusing on the B2B side of the business.

Within the account, the Business Director reports to the Group Director and is responsible for leading a multiple cross‑functional pod across creative, strategy, delivery, production and client services. Working closely with the clients’ Group Director, the BD helps shape and deliver account strategy, identify opportunities for growth and operational improvement, and ensure teams are set up to deliver consistently high‑quality work.

The BD partners with senior discipline lead to drive effective ways of working, maintain strong client relationships and support the continued success and growth of DEPT’s strategic partnership with the account.

We don’t believe in siloed teams – creative, technology, media and data overlap in all roles s person will oversee the strategy for the Client Services discipline and ensure client teams are working collaboratively to deliver against a single vision and our client’s business priorities. They will represent DEPT® to our clients, adding value to relationships beyond organisational skills doing a mixture of account management and strategic planning, not your typical suit.

Candidates must have experience delivering commercial success on complex clients in an integrated agency. They must have experience managing teams of up to 20 people and have demonstrated ways of managing cross‑functional teams both laterally and vertically.

• Lead long term relationships with C‑Level stakeholders for key clients. Understand their personal and professional drivers and thus help position DEPT® as a key partner to help meet those goals.
• Support the Group Director to develop annual strategies for our client; specifically on the B2B side of the business.
• Support the Group Director with driving growth, uncovering upsell and cross sell of services within the clients.
• Keep track of overall client health within the client's B2B pod and help shape and implement strategies that ensure relationships are functioning at an optimum level.
• Spot excellent client work and ensure case studies are shared across the agency and added to our creds deck.

• Deliver agreed strategic initiatives based on overall business objectives for the year. In some instances, this will be a lead role with the task of driving the initiative forward. In some cases this will be more of a supporting role and will input in some of those initiatives at differing levels.
• Ensure overall business strategy and objectives are continued to be communicated and prioritised across the teams and agency as a whole.
• Proactively identify and communicate other new initiatives, managing those upwards effectively where appropriate.

• Drive the business health of the account. Empower and support client leads in maximising revenue opportunities, maintaining profitability and ensuring accurate forecasting.
• Demonstrate an in‑depth understanding of wider commercial context beyond profitability on projects (e.g wider business overheads, investment, 3rd party costs and client commercial issues that may affect DEPT® relationship.)
• Support the Group Director and Management Team on improving processes and systems with Finance and Operations to maintain client profitability at…