Embassy Liaison Manager

Overview

Be at the forefront of delivering a truly world‑class international patient experience within a leading NHS Trust. In this pivotal role, you will shape and lead UCLH Private Healthcare’s international office service that connects patients, embassies, and healthcare teams, ensuring care is seamless, responsive, and of the highest standard.

• Act as the first point of contact with Gulf Health Offices in London, increasing referrals and maintaining strong relationships.
• Manage a team of Arabic Advocates who support patients and their families with translation services and cultural support.
• Lead and develop a high‑performing service that supports international patients and builds trusted relationships with global partners.
• Oversee day‑to‑day operations, coordinating between clinical teams, administrative functions, and external stakeholders, while focusing on quality, responsiveness, and patient experience.
• Use leadership, communication, and problem‑solving skills to manage complex situations, drive service improvements, and support business growth.
• Champion culturally sensitive care, guiding teams to deliver exceptional standards and using insight and data to enhance performance.
• Employ Arabic language skills to bridge cultural and language barriers between patients/families, clinical and administrative teams, and embassy referrers.

• Strong, culturally aware leadership with experience building external relationships.
• Excellent communication, organisational, and problem‑solving abilities.
• Proficiency in Arabic (written and spoken).