Operations Manager

Title: Operations Manager

Location: London / Hybrid

Salary: £40,000 - £55,000 per annum

• Monitor sales and expenditure within area and ensure that agreed budgets and targets are achieved.
• Ensure that all operating and service standards are achieved and maintained.
• Allocate and deploy staff, so that all areas are adequately covered at all times.
• Ensure that all staff are fully trained and competent within their job role.
• Oversee customer service departments and assess that they are meeting customer satisfaction goals.
• Prepare, revise and submit reports, budgets and other documentation.
• Communicate information to the departments filtered for management.
• Development of individual program budgets.
• Payroll management, including tabulation of accrued employee benefits.
• Disbursement of checks for agency expenses.
• Regular meetings with Executive Director around fiscal planning.
• Supervise and coach office manager on a weekly basis.

• Strong background and work experience in Operations.
• Excellent computer skills and proficient in Excel, Word, Outlook, and Access.
• Excellent communication skills both verbal and written.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Excellent people manager, open to direction and collaborative work style and commitment to get the job done.
• Persuasive with details and facts.
• Delegate responsibilities effectively.
• High comfort level working in a diverse environment.

If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!