Relationship Manager

Location: Greater London

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

Relationship Management (Asset Owners) which includes Corporate and Public DB schemes, DC Pension Schemes and other pension fund consolidators, will have oversight and accountability for client management and all, internal and external, related activities to their designated clients. Working closely with the Country Head on engagement with clients and management to ensure alignment and connectivity on all matters.

Northern Trust is the largest asset servicing partner to the corporate and public pension funds sectors. This role presents an opportunity to join a market leading team which continues to experience material growth in high profile clients.

The key responsibilities of the role include:

Effective management of designated client relationships

Revenue growth across designated client relationships

Strategic planning and execution, in coordination with European Senior Team, of market facing and internal initiatives

Regulatory and process diligence on all matters
1. Client Management The Asset Owner Relationship Manager is responsible for managing, retaining and growing their allocated relationships across our most sophisticated clients in the region. Therefore a broad understanding of client and business management is required.

The primary areas of client management include:

Implement, and oversee the implementation, of best practice client governance

Lead and influence strategic engagement with key clients

Oversight of client service delivery and accountability for overall client satisfaction of your allocated clients

Be accountable for the management of the client profitability of your allocated clients

Responsible for all retention and rebid activity of your allocated clients

Responsible for revenue growth and effective pipeline management of your allocated clients
2. Business Development The Asset Owner Relationship Manager is responsible for working with the Senior European Management Team, business development team and broader client team in building the business for the long term across a broad spectrum of products, segments and business lines. Therefore strong business development skills and disciplines are important.

The main areas of business development responsibility include:

Develop existing client relationships across multiple products/services

Manage new business activities/rebids in the context of market and industry impact and business profitability

Oversee effective pipeline management across all relevant opportunities

Champion individual client requirements in the context of new product and service needs

Input into direct marketing and PR activities to build local brand through events, seminars, conferences
3. Strategic planning

The Asset Owner Relationship Manager will work in partnership with the Senior European Management Team and have input into developing and executing the regional strategy across different client segments, products and services.

They have 4 primary areas of strategic planning:

Support and input into the development of a strategy which understands the impact of market change/regulation to business and creates opportunities

Lead the execution of the strategy for the region across relevant segments and business activities

Understand client needs and impact on Northern Trust’s operating model/business structure

Identify trends and input into forward looking product development requirements
4. Regulatory Oversight The…