Regional Operations Manager

Role Summary

The perimeter of the role includes England, Spain, Poland, Romania & Turkey and reports directly to the Global Alliance Director.

This role will be supported by a team of site-based Facility Managers, who will manage the day-to-day operational FM consistently across all services. The FMs will be the single point of contact for all FM matters at the site. They will take responsibility for all services, including both soft and hard services, ensuring the teams are integrated and aligned on key objectives.

• Responsible for all sites within England, Spain, Poland, Romania & Turkey
• Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the location
• Responds to problems and concerns; implements policy, rules and regulations
• Manages on site facilities management operation teams in terms of staffing, training, development and performance
• Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA
• Supports account management team to monitor and modify the services deliverables in accordance to the change of Client's business needs
• Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered
• Together with the QHSE lead for the account, manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimize the risk exposure to the Client
• Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards (including insurance requirements and price standards)
• Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items
• Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback.
• Oversight of the site FM's provision of services through third-party contractual relationships for business stationery and document retention activities

• The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities
• Continually seeks alternative solutions for the client
• Excellent communication skills are imperative in this role. The candidate must display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility
• The candidate must display diligence in abundance in servicing clients; in addition, time management and a sense of urgency are crucial
• The candidate must possess an eye for quality and attention to detail
• The candidate must have the ability to deliver in accordance with clients' specific requirements and a willingness to work as a team player following guidelines and instruction where appropriate. Flexibility in the role is a necessity.
• The candidate must have the ability to build a professional relationship of trust with both internal and external clients

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you can chart your own course and realize your potential. We welcome all applicants.

• RESPECT:
  We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY:
  No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE:
  We approach our clients challenges with…