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London- CS Manager Retention Leader
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-29
Listing for:
Choco
Full Time
position Listed on 2026-07-29
Job specializations:
-
Management
Account Manager
Job Description & How to Apply Below
Location: Greater London
Choco is seeking a Customer Success Manager in London to own a portfolio of ~70 SMB and mid-market distributor accounts from implementation handover through renewal. You will build trusted relationships, drive adoption, and manage renewals and growth in a fast-growing environment.
This is primarily an in-office role (4–5 days/week) based in London, with collaboration across Product, Integrations, Finance, Marketing, Sales, and Implementation to remove blockers and deliver measurable outcomes.
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