Associate Vendor Manager

Responsibilities

• Own the day-to-day management of a portfolio of vendor accounts.
• Act as the primary commercial contact for vendors, building strong, collaborative relationships.
• Lead joint business planning (JBP) processes with vendors to align on growth opportunities and performance targets.
• Conduct regular performance reviews, identifying risks and opportunities across revenue, margin, availability and promotional performance.
• Negotiate cost prices, funding agreements, and promotional mechanics to drive commercial outcomes.
• Support the Senior Vendor Manager in developing new commercial partnerships and expanding existing relationships.
• Lead new vendor onboarding, set-up and commercial processing.
• Own product selection, ranging and promotional planning for assigned vendors.
• Identify and list new products in line with customer needs, market trends and competitive benchmarking.
• Continuously review assortment performance and rationalise underperforming SKUs.
• Manage pricing strategy in collaboration with internal stakeholders to ensure competitiveness and margin delivery.
• Drive category growth through strategic product launches and seasonal activations.
• Manage in-menu merchandising to maximise visibility, conversion and sales growth.
• Oversee menu management including imagery, product descriptions, and uploads to ensure best-in-class in-app execution.
• Ensure high standards of in-app fidelity and customer experience.
• Work closely with the Product team to resolve menu or technical issues impacting performance.
• Partner with DME to implement in-app campaigns, sampling initiatives and promotional activations.
• Drive data-led decision making through detailed analysis of vendor and product performance.
• Build and maintain dashboards to track key KPIs including sales, margin, availability, promotional ROI and range performance.
• Deliver structured performance reporting internally and externally to vendors.
• Translate insights into clear strategic recommendations and action plans.
• Work closely with Operations, Supply Chain, Marketing, Product and Finance teams to ensure seamless execution of vendor plans.
• Support resolution of operational issues impacting vendors.
• Contribute to broader Hop strategic initiatives and commercial projects.

• 1–3 years’ experience in buying, vendor management, account management, commercial roles or similar within grocery, food delivery or hospitality.
• Demonstrable experience managing external partners or accounts.
• Strong commercial negotiation skills and financial acumen.
• Analytical mindset with the ability to interpret data and generate strategic insights.
• Excellent stakeholder management and communication skills.
• Ability to thrive in a fast-paced, dynamic environment with changing priorities.
• Proficiency in Microsoft Office (particularly Excel).

Demonstrates strong vendor management and commercial negotiation skills, with a focus on data-driven decision making and strategic insights. Proficient in managing vendor relationships and driving category growth through effective product selection and promotional planning.