Lead, Customer Experience - SMB & Mid-Market
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-30
Listing for:
Navex
Full Time
position Listed on 2026-07-30
Job specializations:
-
Management
Job Description & How to Apply Below
NAVEX in London is hiring a Manager, Customer Experience to lead a hybrid team serving SMB and Mid-Market customers across EMEA and APAC. You will drive retention, adoption, and customer value, coaching a mix of Customer Experience Specialists and Managers while aligning with NAVEX's Lifecycle Value & Impact Framework.
You will balance strategic leadership with hands-on execution, focusing on renewal, expansion, and high-touch to digital engagement programs.
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