Project Manager, M&E 24 month FTC

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up.

Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

FCM Meetings & Events is embarking on one of the most ambitious global standardisation programmes in its history — the M&E Single Operating Model (SOM). This is a 2-year, 13-market transformation programme rolling out an integrated technology and process stack across our global business. We are looking for a talented and driven Project Manager to own end-to-end delivery across our EMEA markets before pivoting to support AMERS markets.

You will be the institutional knowledge carrier for the programme: the same person who lands the EMEA blueprint takes it into AMERS. This is a high-visibility, high-impact role at the heart of a genuinely global programme. You'll work across multiple time zones, deployment modes, and business cultures — and you'll leave having delivered something that changes how M&E operates globally.

Please note, this is a 24 month FTC.

• Own end-to-end project planning across an assigned portfolio of M&E markets, covering a variety of deployment types across the programme's 2-year delivery window.
• Develop and maintain detailed market-level project plans — scope, timelines, resources, dependencies, and deliverables — using Agile and hybrid methodologies appropriate to each deployment type.
• Execute concurrently across multiple markets in flight, managing pre-build, UAT, cutover, go-live and hypercare phases with discipline and pace.
• As the programme evolves and sequencing shifts, flex the regional focus of your delivery remit in line with programme need — carrying institutional knowledge forward so each market delivery informs and accelerates the next.
• Regularly monitor and report project progress to the Head of Transformation and Steerco, keeping status transparent and escalations clean.

• Partner closely with M&E business and discipline leaders to translate strategic objectives into executable project plans.
• Ensure all project outcomes align with the overarching programme goals: standardised process, consistent technology, and a single global operating model.
• Balance the pace demands of a lean, entrepreneurial programme culture with the rigour needed to deliver safely across high-risk, high-complexity markets.
• Act as the primary bridge between local market stakeholders and the central programme team.

• Proactively identify, assess and manage risks and issues across all markets in your delivery remit — with particular attention to integration dependencies and sequencing constraints that could impact go-live dates.
• Own the delivery risk register for your markets, ensuring mitigations are live and escalations reach the right level quickly.
• Coordinate closely with the Tech Delivery Lead on integration risk, and with the Global Change Manager on adoption risk, ensuring delivery and change land together.
• Apply lessons learned from each market to continuously improve delivery velocity and risk posture as the programme…