Head of Third Party Risk Management and Business Resilience, EMEA

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

This role is part of our Cover-More Europe team. Cover-More Europe provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe. For more than twenty years, we have been delivering insurance policies through our distribution partnerships. We know what is important to our partners, and we deliver simple and seamless customer experiences based on our genuine commitment to protection and care.

• You’ll define and execute the EMEA TPRM and Business Resilience strategy.
• You’ll lead a team responsible for third-party governance and governance operations.
• You’ll drive a data-led approach to third-party risk management, oversight and reporting.
• You’ll act as the custodian of critical third-party and outsourcing inventories.
• You’ll oversee end-to-end third-party lifecycle management, including due diligence, onboarding, governance, performance monitoring and offboarding.
• You’ll lead business continuity, crisis management and disaster recovery frameworks across EMEA.
• You’ll ensure compliance with regulatory requirements, including FCA, CBI, EBA guidance and emerging regulations such as DORA.

• You’ll lead the evolution of Zurich Cover-More's third-party risk management framework.
• You’ll manage the aggregated third-party risk profile and concentration risk exposure.
• You’ll chair the Third-Party Working Group and driving effective governance.
• You’ll ensure robust due diligence, risk assessments and ongoing monitoring of critical suppliers and outsourcing arrangements.
• You’ll embed risk and resilience requirements into procurement and RFP processes.
• You’ll maintain audit-ready documentation and evidence.
• You’ll drive continuous improvement through data, reporting, benchmarking and stakeholder engagement

• You’ll be responsible for owning and enhancing Business Continuity Plans (BCP), Crisis Management Plans (CMP) and Disaster Recovery Plans (DRP).
• You’ll lead business impact assessments (BIAs) and operational resilience activities.
• You’ll identify important business services and supporting impact tolerance frameworks.
• You’ll coordinate resilience testing, scenario exercises and crisis simulations.
• You’ll strengthen crisis management and incident response capabilities.
• You’ll ensure lessons learned are embedded into operational improvement plans.
• You’ll deliver resilience reporting and management information to senior stakeholders.

• You’ll have significant experience in Third-Party Risk Management, outsourcing governance and/or operational resilience within a regulated financial services environment.
• You’ll have deep understanding of outsourcing and third-party regulatory expectations, including FCA, CBI, EBA and DORA requirements.
• You’ll have experience leading business continuity, operational resilience and crisis management programmes.
• You’ll have proven success managing…