Student Journey Manager

Department:
Student Experience and Enhancement

Location:

London, Canary Wharf

Contract Type:
Permanent, Full Time

Salary Range: £45,379 to £53,901 per annum

Closing Date: midnight on 9 August 2026

We are seeking an experienced and student-focused Student Journey Manager to lead the development and continuous improvement of the student experience at the University of Sunderland in London.

Working across student support, administration and communications, you will ensure a seamless student journey from enrolment through to graduation, driving service excellence, engagement and compliance.

• Lead the coordination and continuous improvement of the student journey across the student lifecycle.
• Drive student-centred service improvements, ensuring high-quality, efficient and compliant processes.
• Oversee student communications, ensuring information is clear, accessible and timely.
• Lead student engagement, feedback and insight activities to inform service enhancements.
• Manage key student events, including enrolment, welcome and graduation.
• Oversee international student administration and compliance processes, working collaboratively across teams.
• Provide effective leadership and line management to the Student Journey team.
• Significant management experience in student experience, service design, operations or student administration within Higher Education.
• Experience leading service improvement initiatives and using data to drive decision-making and performance.
• Experience managing teams and working across multiple functions to achieve shared outcomes.
• Strong understanding of the student lifecycle and the needs of diverse student groups.
• Excellent communication, stakeholder management, project management and organisational skills.
• Experience supporting international students and knowledge of visa compliance requirements.
• Knowledge of regulatory and compliance considerations relating to student communications.
• Experience developing policies, procedures and strategic service improvements

Based in Canary Wharf, the University of Sunderland in London is a dynamic campus delivering year-round education with multiple student intakes. Our professional services teams play a vital role in supporting student success.

• Four-day working week pilot (32 hours, no reduction in pay)
• Generous annual leave and closure days
• Training and development opportunities
• Season ticket loan
• Cycle to Work and Electric Car schemes
• Modern Canary Wharf campus
• Living Wage Employer
• Please note that this role is fully office-based, so you would be working onsite each day.

We reserve the right to close the vacancy earlier, should we receive a sufficient response.

As an employer, we are committed to providing equal opportunities for all employees and job applicants. We recognise that diversity and inclusion are essential to our success, and we believe that a workforce that reflects the diversity of our communities makes us stronger and more innovative. All applicants will be evaluated based on their qualifications, skills, and experience relevant to the job.

We are committed to ensuring that our hiring process is fair and transparent, and we encourage applicants to notify us if they require any reasonable adjustments during the application or interview process.