National Technical Manager

We’vebeen roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service.

Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation.

We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.

As our National Technical Manager, you'll lead and develop a talented team of Technicians. You'll be responsible for the day-to-day leadership of the Technical team, ensuring we deliver exceptional service to our customers while maintaining safe, efficient and consistent operations across the UK.

This is a hands‑on leadership role that combines people management, operational planning and customer engagement. As a team leader, you will be responsible for setting & tracking team targets and delivering results in line with business goals, while adapting priorities and setting clear expectations when needed.

You’ll work closely with teams across the business to drive continuous improvement, develop technical capability, and ensure our customers receive the knowledgeable, friendly service that Allpress is known for.

No two days are exactly the same, but you’ll spend your time supporting and leading our Technical team to deliver exceptional service across the UK. You will oversee scheduling, resource planning and service delivery to ensure customer needs are met efficiently. You’ll work closely with technicians, customers, external machinery suppliers and internal teams to ensure our service standards remain consistently high.

You’ll be a people‑first leader who enjoys building strong, high‑performing teams and helping others develop their skills and confidence. You're approachable, supportive, and know how to create an environment where people feel motivated, accountable and empowered to do their best work.

You’ll bring experience leading technical or operational teams, balancing day‑to‑day priorities while keeping an eye on the bigger picture. You're an excellent communicator, naturally organised, and thrive on bringing people together to deliver great outcomes for customers and colleagues alike.

• Experience in managing a team.
• Excellent communication skills, with the ability to build strong relationships across teams and with customers.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience managing operational workflows, planning resources, and driving continuous improvement.
• A customer‑focused mindset with a track record of delivering exceptional service.
• Strong problem‑solving skills and the ability to make practical, considered decisions.
• Experience with in a technical service, field service, equipment, hospitality, coffee, or related operational environment would be highly beneficial.

Hours:

5 days per week around 40 hours per week.

Days:
Monday - Friday

Times:
Normally 9-5

Salary: £38, (salary is dependant on experience)

Probation period: 3 months

Reporting to:
Head of Wholesale UK

This is a fantastic opportunity for somebody who already has hospitality or operational experience and is looking to further their career in the coffee industry. We offer full training, great staff perks, a competitive salary, career development and a great company culture.

• 33 days of annual leave
• 5 days of personal leave
• An employee assistance programme supporting your mental health
• Enhanced parental leave
• Gender affirmation leave

• Full role specific training including coffee skillset training…