Regional Supervisor Airport & Ground Ops

Select how often (in days) to receive an alert:

Location:

London, GB, SE11 5JH

Category:
Operations

Position Summary

The Airport and Ground Operations Regional Supervisor leads, develops and maintains strategic relationships with Jet Blue crew members, internal departments, external stakeholders and customers; depending on the specific station, this responsibility will extend to business partners as well. The Regional Supervisor serves airports crew members as well as business partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment.

The Regional Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our customer interactions, control costs, drive revenue, and uphold safety standards and ensure operational integrity as per the goals set.

Schedule and complete regular visits to all Blue Cities within the United Kingdom & Ireland to deliver leadership support and stay connected to front line crew members and/or business partners.

The Regional Supervisor is a leadership role, directly overseeing and supporting crew members responsible for the execution of Jet Blue’s Airport and Ground Operations.

• The Airports Operations team is responsible for safely performing all processes above the wing, where required, including but not limited to customer check-in, tagging and accepting baggage, boarding of flights, connecting customers, irregular operations, station operations, Baggage Service Office (BSO), and cleaning of aircraft.
• The Ground Operations team is responsible for safely performing all processes below the wing, where required, including but not limited to bag room, loading of baggage, transfer baggage, safety compliance, cleaning of aircraft, station operations, baggage scanning, and ensuring the safe operation of all aircraft.
• Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for crew members, customers, business partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) -- responsible for meeting federal and local requirements.
• Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and Jet Blue Promises, which are in-line with the high expectations customers have for Jet Blue. Responsible for resolving and handling escalated issues with customers and/or crew members.
• Supports, coaches, and trains airports crew members and/or business partners, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
• Briefs airports crew members and/or business partners prior to each shift and reports all relevant information concerning shift to crew leader on duty, including any maintenance issues or cancellations.
• Strategically identifies operational challenges and implements improvements to maximize and ensure success of on-time performance initiatives.
• Reviews and manages the operational performance by overseeing the daily flight operation to meet or exceed the established performance goals.
• Proactively reviews team performance and recommends enhanced operating practices and procedures to improve performance.
• Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.
• Acts as Incident/Event coordinator during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with leadership and System Operations.
• Directs and guides airports crew members and/or business partners through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability.
• Coordinates and collaborates with other stakeholders in improving…