Operations Manager

You'll be the driver of culture, leading your General Managers and bring to life our 'bring the fun' value. You'll provide clear direction and motivational leadership, be responsible for your KPIs, especially sales and profit targets. Whilst ensuring the highest standards of quality, service, and cleanliness. We work in a fast paced and competitive environment, so these standards are vital to the success of the business.

What you'll do here

• Oversee the daily operations of multiple locations, ensuring efficiency and profitability
• Ensure compliance with all regulatory requirements and safety procedures
• Build, develop and retain a high-performing team through strong recruitment, training, coaching and development, succession planning and leadership practices and in line with company expectations
• Put the customer first in everything you and your teams do, driving service and guest reviews/feedback
• Ensure food quality standards uphold our ambition to be the most loved QSR brand
• Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your store forward
• Implement and maintain operational policies, procedures and standards across all locations
• Monitor and analyse financial performance, budgeting and cost control measures
• Drive continuous improvement initiatives to enhance operational effectiveness
• Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining
• Excellent organisational and problem solving abilities
• Always leads by example, lives and breathes an epic guest experience and drives KPIs
• Strong leadership and interpersonal skills with the ability to motivate and inspire
• Extensive experience recruiting, developing and talent planning within your store teams
• Demonstrated ability to analyse financial data and make sound business decisions
• Knowledge of regulatory compliance and safety standards
• Popeyes UK is one of the fastest-growing restaurant brands in the country, recognised by the Financial Times as the #1 fastest-growing Food & Beverage company in Europe and the #2 fastest-growing company overall in the FT1000:
  Europe's Fastest Growing Companies ranking. But our success is about more than growth-it's about people. That's why we've been recognised as one of the Sunday Times Best Places to Work for two consecutive years and named among the World's Happiest Places to Work, reflecting our commitment to creating a culture where everyone feels valued, supported and empowered to thrive.
• Competitive salary and bonus scheme
• £5,000 car allowance
• Company car scheme
• Benefits platform, including gym discounts and cycle to work
• Career progression opportunities
• Private healthcare
• Life assurance
• 33 days annual leave
• Birthday day off
• Free chicken!, Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self, and everyone belongs. That's why we assess each application on the ability to do the job and nothing else.