Admissions Interview Manager

Location: London - Aldgate

Working Model: Onsite

Reporting to: Director of Admissions

Direct Reports: Admissions Interviewers

Contract: Full time, Permanent

To lead and manage the Admissions Interview team, driving a high-quality, consistent, and student-centric interview process that directly supports LCCA’s recruitment and admissions objectives. This role is accountable for overseeing interview operations, enforcing standards and compliance, developing and performance-managing staff, and continuously enhancing the applicant experience to ensure excellence, fairness, and alignment with institutional priorities.

• Lead, supervise, and performance-manage the Admissions Interview team, ensuring all interviews are conducted professionally, consistently, and in full alignment with college standards and expectations.
• Strategically allocate interview schedules and actively manage team workloads, optimising resource utilisation to consistently meet admissions targets and critical deadlines.
• Drive staff development through structured training, coaching, and regular performance evaluations, fostering a high‑performing, accountable, and motivated interview team.
• Play an active role in recruitment and onboarding of interview staff, ensuring the selection of high‑calibre candidates who align with institutional values and quality standards.
• Maintain rigorous quality control by enforcing consistency, fairness, and objectivity in interview assessments, ensuring robust and defensible admissions decisions.

• Monitor the quality and accuracy of interview documentation and applicant evaluations.
• Review and approve interview outcomes, ensuring alignment with admissions criteria and institutional values.
• Develop and maintain interview guidelines, templates, and best practices.
• Handle escalated or complex applicant cases and make final recommendations where necessary by liaising with the Director of Admissions.

• Ensure all interview activities comply with college policies, including Equal Opportunities, Health & Safety, and Data Protection.
• Promote inclusive practices to avoid any discriminatory behaviour or bias in the admissions interview process.
• Maintain accurate records and reporting for audit and compliance purposes.
• Ensure and maintain integrity and confidentiality of data and associated data protection requirements in line with statutory and institutional requirements.

• Collaborate with academic teams to ensure alignment between admissions decisions and course requirements.
• Represent the Admissions interview team in meetings, working groups, and external events if required.
• Work closely with the student recruitment team to advise on issues relating to the admission interview processes.
• Act as a key point of contact for internal and external stakeholders regarding interview‑related matters.

• Support initiatives to enhance the applicant journey from interview to enrolment.
• Collaborate with the Admissions Operations team to ensure a seamless transition from the interview stage to the onboarding of new students.
• Contribute to events such as Open Days, Inductions, and Graduations.

• Analyse interview data and trends to inform strategic planning and improve processes.
• Provide regular reports on interview outcomes, conversion rates, and team performance.
• Identify areas for improvement and implement changes to enhance efficiency and applicant satisfaction.

• An Undergraduate Degree
• Proven management experience in admissions for minimum 3 years in a Higher Education environment
• Proven credible experience in training and developing staff members in admissions processes.
• Competence in Microsoft packages including Outlook and admissions databases.
• Experience in interviewing or applicant assessment.

• Experience of working within the UK HE guidelines

• Ability to quickly learn and retain new information related to the Admissions entry requirements
• Ability to work collaboratively…