Talent Acquisition Manager

About Us

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

Location:
Hybrid, London - client site 2 days per week

Working Hours/

Shifts:

Full Time, 37.5 hours/week

Employment Type: Permanent

We are looking for an experienced Talent Acquisition Manager (Client Services Manager) to lead the delivery of recruitment services for our client. This role combines people leadership, operational excellence, and stakeholder management, ensuring the successful delivery of recruitment outcomes while creating an exceptional experience for hiring managers, candidates, and internal teams.

As a trusted partner to both the client and AMS leadership, you will provide operational oversight across the account, lead and develop a team of recruiters and sourcing professionals, and ensure delivery against agreed service levels, quality standards, and commercial objectives. You will play a key role in driving performance, embedding best practice, and supporting the continued growth and success of the partnership.

What you will do:

• Execute people strategy across team span focussing on hiring, development, wellbeing, engagement, and retention
• Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways
• Support and where appropriate lead team meetings & engagement activity
  Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE
• Team 121's, coaching and development sessions and quarterly performance appraisals, mid-year and end of year reviews, including PDPs
• Delivery Management/Performance, Compliance and Finance and responsible for scaling up/down the teams to ensure delivery against target and budget
• Input in to, and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy
• Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs. Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
• Work with Team Leaders to ensure that tools and channel strategy supports achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilisation / channel utilisation
• Drive down non-compliance for client accounts, increasing account revenue and profitability. Review data integrity across ATS & CRM and ensure that TLs are conducting QA activity across their teams e.g., Advert management, Screening & Briefing QA, Mandatory Process / Training
• Execute & embed Projects / CI / Transformation / Stabilisation as required

• Leadership & People Management
  - Proven ability to lead, coach and develop high-performing recruitment teams
• Stakeholder Management
  - Ability to build trusted relationships with senior client and internal stakeholders
• Recruitment Operations & Delivery Management
  - Experience managing recruitment delivery, performance metrics, SLAs and workforce planning
• Experience with in professional services
• Commercial & Financial Acumen
  - Understanding of account profitability, budgeting, forecasting and resource management

• Continuous Improvement & Transformation
  - Experience leading process improvements, change initiatives or transformation projects
• Data & Performance…