Operations Performance Manager

Job Description:

Job Title:

Operations Performance Manager Corporate

Title:

Vice President

Location:

Bromley Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

The EMEA GTMO Senior Leadership Team is a diverse and highly experienced group of leaders located across Europe, united by a shared commitment to operational excellence, innovation and developing great talent. The team leads critical strategic priorities across client onboarding, servicing, transformation, client advocacy and business growth, working closely with partners across Operations, Product, Technology, Sales and Global Banking. This role offers significant exposure to senior leaders and provides a unique opportunity to influence key business decisions and help shape the future direction of the organisation.

What truly sets this team apart is its people‑first culture. We are passionate about creating an environment where individuals can grow, thrive and perform at their best. Through mentoring, leadership development, stretch opportunities and open, visible leadership, we invest heavily in our people and future leaders. We are proud of the inclusive, collaborative and high‑performing culture we have built, one that balances delivering meaningful transformation with making EMEA GTMO a great place to work.

Due to the continued growth and strategic expansion of our Global Payments Solutions business, we are seeking an accomplished operational performance leader with experience leveraging data, analytics and insights to drive business outcomes across complex global organisations. This role will play a critical part in translating strategy into measurable performance, influencing senior leaders, and fostering a data‑led culture that strengthens operational excellence, accountability and decision‑making across multiple locations and functions.

As a member of the EMEA GTMO leadership team, this individual will be responsible for driving operational performance and support across a multi‑location organisation, partnering closely with senior leaders to achieve and exceed key operating objectives. The role will lead the development of performance management frameworks, reporting disciplines and inspection routines that provide transparency, identify opportunities, and enable consistent operational execution.

Working across people, process, technology and risk, the successful candidate will deliver strategic leadership, translate business priorities into actionable operating models, and provide the insights required to support effective decision‑making, continuous improvement and sustainable business growth.

This is a highly visible role that will influence strategic direction, champion a culture of accountability and performance excellence, and help shape the future operating model of EMEA GTMO through data‑driven leadership and operational insight.

• Leverage data, analytics and operational insights to drive performance, accountability and continuous improvement.
• Influence senior leaders through strategic…