Group Account Director ( Maternity cover

Established in 2004,
OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group
, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

** Role:
** Group Account Director ( Maternity cover)

*
* Location:

** London, England, United Kingdom

About the role:

As Group Account Director, you'll lead the strategic, creative, and commercial performance of your client portfolio — owning the client relationship from senior stakeholder engagement through to studio delivery. You'll oversee two studio teams, integrate with client-side organisations while maintaining top-tier agency standards, and be accountable for growth, profitability, and the quality of everything that goes out the door. This is a role for a seasoned account leader who can think strategically, act decisively, and bring teams and clients along with them.

• Client Leadership & Strategic Partnership

Act as the senior point of contact for a portfolio of two to three clients, building trusted, high-value relationships with client partners at Head of Marketing and Marketing Director level.

• Collaborate closely with client stakeholders to define and execute marketing strategy and activity — translating their business objectives into effective, ambitious creative solutions.
• Champion brand guardianship across all client projects, ensuring the client experience is consistently exceptional and creative output meets the highest standards.
• Be present at client offices two to three days per week, maintaining active, face-to-face engagement and seamless communication across all work streams.
• Present creative and strategic work with confidence and clarity to senior client and OLIVER stakeholders, including client SLT.
• Anticipate client needs, proactively identify creative and strategic opportunities, and negotiate win-win outcomes on behalf of the team.
• Studio Leadership & Delivery

Oversee two studio teams - on and offshore - ensuring seamless integration with clients' businesses and consistent delivery against briefs, timelines, and quality standards.

• Serve as the single escalation point for internal and client SLA breaches or process gaps — capturing issues and working with the Business Director and Managing Partner to resolve them.
• Own the execution of projects, run rates, and client satisfaction through regular WIP management and catch-ups with job owners.
• Work with the OLIVER Hub on ad-hoc project requests, ensuring smooth coordination across the wider network.
• Lead, manage, and develop junior team members — fostering a culture of ambition, accountability, and continuous improvement.
• Be willing to work at every level of the operation: one moment presenting to client SLT, the next trafficking campaigns to keep work moving.
• Commercial Accountability & Growth

Take full financial ownership of your accounts — including profitability, accuracy of forecasting, fee negotiation, and management of late payment.

• Provide regular, timely financial reporting to the Business Director, with clear visibility of account performance against targets.
• Be accountable for the delivery of growth targets across the portfolio.
• Identify and develop new business opportunities through client relationships, introducing Brandtech Group capabilities where relevant and appropriate.

• A proven track record of leading senior client relationships in a fast-paced, multi-disciplined agency or in-house environment - working independently without the support of a large account structure.
• Exceptional client engagement skills - proactive, influential, and able to build strong, trusted working relationships with senior marketing…