Revenues Team Manager

Haringey, United Kingdom | Posted on 06/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Purpose

The Revenues Team Manager will lead and manage a team responsible for the effective billing, collection and enforcement of Council Tax, ensuring the delivery of a high-quality, customer-focused and compliant revenues service.

The post holder will provide strong operational leadership, managing team performance, quality standards and service improvement activity to maximise income collection while ensuring recovery processes are fair, ethical and aligned with statutory requirements, council policies and best practice.

Working closely with the Arrears Team Manager and Revenues Manager, the post holder will support the development and delivery of effective revenues services, identifying opportunities for improvement, managing risks and ensuring legislative compliance. The role will also contribute to wider service change, projects and initiatives, deputising for the Revenues Manager when required.

• Lead, manage and motivate a Revenues team responsible for Council Tax billing, collection and enforcement activity.
• Monitor and improve team performance, ensuring service standards, targets and quality measures are achieved.
• Ensure compliance with statutory legislation, council policies, procedures and professional best practice within all revenues activities.
• Apply specialist revenues knowledge to maximise income collection while ensuring ethical and proportionate recovery practices are maintained.
• Identify operational risks, service issues and areas for improvement, implementing effective solutions and controls to prevent recurrence.
• Ensure appropriate training, development and support is provided to staff to maintain high levels of performance and service delivery.
• Manage all aspects of people management in accordance with council HR policies, including performance management, attendance, wellbeing and staff development.
• Support and facilitate service change, contributing to the implementation of new policies, procedures, systems and projects.
• Manage the performance of external revenues contracts through monitoring, review meetings and feedback processes.
• Take responsibility for specific projects and programmes as allocated by the Revenues Manager or Senior Management Team.
• Work collaboratively with colleagues across Revenues and Benefits to improve service delivery and achieve shared objectives.
• Deputise for the Revenues Manager when required and provide operational support across the wider Revenues service.
• Represent the council at external meetings, court hearings, tribunals and professional forums relating to Council Tax, Business Rates and BID Levy…