Head Door Supervisor

Head Door Supervisor at Safecrowds Limited in South East London, ENG, GB.

This Full time on site position offers great opportunities for career growth.

The Head Door Supervisor is a SAFECROWDS GROUP ambassador who champions a culture of togetherness between the team and our clients, and they will encourage all workers to be the best version of themselves. They will promote a safe, engaging workplace for their team and consistently demonstrate high levels of integrity in all areas of their work.

• Lead and manage a team of experienced door staff and ensure that they consistently uphold the highest standards of customer service and safety.
• Make use of company equipment such as tablets and work phones to effectively manage your team; for example, clocking in and out of shift, logging reports, contacting staff who are late to shift.
• Collaborate with your team and the client to ensure compliance with licensing regulations and venue-specific policies.
• Monitor and maintain a safe and secure environment for customers, staff, and property.
• Ensure that your team conduct all of their duties diligently and in accordance with relevant SIA regulations.
• Maintain constant vigilance to identify potential threats, unauthorised entry, or suspicious behaviour, and take the necessary actions to address them.
• Handle customer inquiries and concerns in a courteous and professional manner.
• Prevent and manage conflicts or disturbances effectively, ensuring a calm and safe atmosphere.
• Report incidents and write detailed incident reports as required; including carrying out further investigations where reports are missing information or detail.
• Support with recruiting door staff and stewards; including scheduling and holding interviews.
• Act as the bridge between Head Office, the client and the team to ensure all information is cascaded effectively.
• Managing any conduct issues that arise within the team during the shift in a direct and fair way, linking in with the Operations Manager or HR team as required. For example, lateness, uniform, staff being on position, breaks, breaching customer policies.
• Developing your team through open, honest conversations, and conduct employee appraisals.
• Attend all meetings and training days arranged by SAFECROWDS for the development of you and your team.

• You are able to communicate effectively, both verbally and in writing, with your team, clients and the authorities.
• You have experience of managing a team of at least 5 people.
• You can demonstrate your security expertise through your operational excellence and industry know-how.
• You are able to remain calm and adapt when working in high-pressure situations.
• You have a strong sense of responsibility and accountability.

• A valid SIA Door Supervisor License
• Job Types: Full-time, Permanent
• Pay: £18.00-£20.00 per hour
• Ability to commute/relocate:
  South East London SE16: reliably commute or plan to relocate before starting work (required)
• Experience:
  
  Head Door Nightclub: 5 years (required)
• Licence/Certification: SIA Door Supervisor License (required)
• Work Location:
  
  In person